Bank Closures: Rural Areas

Karen Bradley Excerpts

Monday 24th February 2025 Commons Chamber

[Simon Hoare]

The hon. Lady is right. She allows me to pause to pay tribute to the Post Office and to members of the Association of Convenience Stores, which have stepped in to provide some level of service in those areas where the banks have gone. That brings me to one of my key asks of the banks, and the Minister as well. Yet again, a rubric seems to be used to argue in favour of closures that is blind to whether it is an urban or a rural setting. That differential needs to be taken into account.

[Dame Karen Bradley (Staffordshire Moorlands) (Con)]

Will my hon. Friend give way?

[Simon Hoare]

I will, but I just want to make the point that was well made by my constituent in her email. She is a customer of Lloyds in Blandford and she does online banking, but during the storm, her digital services were down. She needed to do some important banking and had no way of doing it. She asks how her 92-year-old mother-in-law, who no longer drives and does not use the internet or have a mobile phone, is to contact her bank. At the moment, she is taken into Blandford every Wednesday for shopping and can pop into the bank. What will she do? She is a very independent lady and not ready to hand over all her affairs to a family member just because they have internet access. A number of organisations have drawn attention to that issue, such as Age UK in 2023. But before I get to that, I give way to my right hon. Friend.

[Dame Karen Bradley]

I congratulate my hon. Friend on securing this important debate. In Leek in my constituency we are about to lose our last two banks. We will be left with a building society with a cashpoint and the post office, yet Link has done a review suggesting that we do not need a banking hub because there are sufficient branches 9 or 10 miles away. That does not take account of rurality. We are a market town with, as he rightly described, a hub-and-spoke model, and it simply is not possible for elderly people to get to those other bank branches that are not easily accessible and are not on bus routes. Does he agree that rurality and topography are incredibly important and should be considered when deciding on banking hubs?

--- Later in debate ---

[Simon Hoare]

The hon. Lady is right. The cynic might suggest that the opening hours were set in order to try to deliberately reduce footfall—possibly. That might be hugely cynical, and if it is, Madam Deputy Speaker, I will plead guilty as charged.

[Dame Karen Bradley]

Will my hon. Friend indulge me a second time?

[Simon Hoare]

Who could refuse?

[Dame Karen Bradley]

My hon. Friend is so very generous to indulge me a second time during his excellent speech. I am struck by the impact on charities. As any trustee of a charity will know, trustees quite regularly have to prove their identity at the bank that the charity chooses to bank with. When it is simply not possible for trustees to get to a branch of the bank to prove their identity, the impact on rural charities will be devastating.

[Simon Hoare]

I admire my right hon. Friend’s perseverance in ever trying to change the signatory on a charity bank account. People have died of boredom and exasperation trying to do it. A 60-year-old has to turn up with their great grandparents, their first cat and everything else to prove who they are. The fact that the bank has known them as a private customer for years seems to pass it by.

I hope I have made my points to the Minister, but let me rehearse them very briefly in bullet point form. One concerns the rubric to defend a bank closure. The assessment of access to cash needs a rural dimension, and there needs to be a much more granular understanding of the hub-and-spoke geography of a rural economy, which is very different from an urban one. We need to move away pretty quickly from merely assessing as satisfactory access to cash as defined by access to an ATM.

We need to turbocharge the delivery of hubs and bring pressure to bear on the banks, and there are a variety to do that. It can be carrot and stick, through tax and other policies, to try to nudge them to move at a faster pace. I hope, however, that the Government will take the lead on social inclusion for our rural areas, reflecting the fact that they have far more small, independent shops and businesses, and that the population is disproportionately older and/or retired and dealing with disabilities, infirmities, frailties and so on. Those things should be taken into account, and I remain to be convinced that they are.

I think an opportunity exists to amend the Financial Services and Markets Act 2023 to give the FCA greater powers to look at wider banking services, not just cash. Our rural communities struggle. Our economies are fragile, and wages are usually lower than in urban counterparts. Another bank closure is not just another bank closure in a rural market town.