Personal Independence Payments
Debate between Justin Tomlinson and Ian C. Lucas(9 years, 3 months ago)
Westminster HallRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Westminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.
Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
Justin Tomlinson
I am sure there will be many other opportunities for the hon. Lady to ask me questions, and I look forward to them. Perhaps I have got a foresight of what her next question at Work and Pensions oral questions will be.
I acknowledge that when we first introduced the PIP process there were major problems with timings, but there has been a settled position for about a year now. It currently takes seven weeks for an assessment and 13 weeks—median end to end—to get a decision. The time taken has been reduced by about three quarters since June 2014.
I will now touch on the TV programme, which is obviously topical. I was as appalled as everybody else who watched that programme. To the credit of Capita, it has reacted quickly and the individual concerned— Mr Barham—has been dismissed, and rightly so. We have not been made aware of any evidence that this is a significant issue; it seems to be a disgracefully appalling but isolated one. We have been told, “The overwhelming feedback gathered so far is one of frustration, disappointment and anger about how this individual has let everyone down, undermining the hard work and effort that everyone puts in daily to deliver and continually improve the level of service provided both to the Department and the PIP claimant community.” Capita has assured me that it will conduct further checks to make sure that this incident was an isolated one, and I was genuinely as appalled as everybody else who saw that programme.
Ian C. Lucas
Before the programme was screened, individuals had been saying to me that the assessors’ attitudes were wrong. I recounted one particular case, and I have been given other examples that I did not have time to cover today. Will the Minister please speak firmly to Capita and tell it to start treating people with respect?