Avanti West Coast Contract Renewal

Debate between Justin Madders and Kevin Foster

Tuesday 25th October 2022 Commons Chamber

[Kevin Foster]

As I have touched on already, we do not believe that simply popping this into the OLR and changing the paintwork on the trains, as if that is a magic solution, will be an effective way forward. We believe that tackling the underlying issues, such as ensuring that there are an adequate number of train drivers to operate the service without using rest day working for drivers, is at the core of a successful operation, either under the current franchise or potentially under the OLR in future. We are clear that we will expect to see significant improvements following implementation of the plan put forward by Avanti in taking a long-term contract decision.

I am always pleased to hear of the investment being secured for Birmingham, particularly by Mayor Andy Street. Of course, one of the biggest drivers of investment in Birmingham now—this is one thing that there probably will be some agreement on—is Birmingham Curzon Street. That is being built and will be the main terminus for HS2, which has enjoyed cross-party support, and it is starting to drive investment in Birmingham, and we very much welcome it.

[Justin Madders (Ellesmere Port and Neston) (Lab)]

I am pleased to be able to speak to the Minister about this. We were due to meet yesterday, but unfortunately he cancelled at short notice, leaving me with a feeling not dissimilar to that of Avanti West Coast passengers. I have no criticism of him for that, because he had important business in the House. I hope we are able to meet soon, because I have been trying to meet him and his many, many predecessors for the last six months to discuss this issue. The state of direct services between Chester and London is appalling. We were promised improvements by Avanti, but the services have actually gone backwards. Having seen how Avanti has failed to deliver on its promises so far, I have no confidence that it will be able to pull this off in time for the renewal of the franchise. Does the Minister have confidence in Avanti?

[Kevin Foster]

It is worth pointing out what I was doing yesterday afternoon: I was in the Chamber answering an urgent question. Urgent questions seem to be a bit like buses; you wait a while for one, and then two come along fairly close together.

We have scrutinised carefully what Avanti is doing with its improvement plan for December. As I have said a number of times, we are not just going to accept assurances that it will work. DFT officials are engaging daily—weekly at more senior levels—to ensure that the company is hitting the milestones it needs to for this improvement plan. We all want to see the line operate and move forward successfully. However, we have been clear that if it does not, and if by April the improvements have not happened and been sustained, we will follow the due process, but that may well have a strong impact on the long-term decision.

Homes for Ukraine: Visa Application Centres

Debate between Justin Madders and Kevin Foster

Thursday 28th April 2022 Commons Chamber

[Justin Madders (Ellesmere Port and Neston) (Lab)]

I applaud the generosity of my constituents who have offered their homes to Ukrainian refugees, but many are growing frustrated, anxious and despondent because of the continual delays they are experiencing, which I am sure the Minister has heard about many times already. One example is a sponsored woman sheltering in a school in Lviv. After a month, she finally had her visa approved this week, but that is yet to be communicated to her, and neither has the permission to travel been issued. As my hon. Friend the Member for Middlesbrough (Andy McDonald) indicated earlier, this pattern is being repeated up and down the country. Can we have some assurances that that individual will not have to wait another month for those things to happen as well?

[Kevin Foster]

Absolutely. It should not take that long. We are also clear that people are welcome to travel into a third country, if they can. They do not need to wait in Ukraine for the decision or the paperwork to be granted. Of course, there has been no direct travel between the UK and Ukraine since the Russian attack. Those documents should be issued fairly promptly after the process. As has been touched on, the process that will shortly come on to the fully online system automates much of that and makes it even quicker than the current process.

HM Passport Office Backlogs

Debate between Justin Madders and Kevin Foster

Wednesday 27th April 2022 Commons Chamber

[Kevin Foster]

Well, what we are going to do is on top of what we have already done in increasing staffing numbers and increasing production to record levels of more than a million in one month. We were also very clear to the public last year about the 10-week allowance for doing it and the ability to get applications expedited if they have been outstanding for more than 10 weeks. I would not want to speculate about individual applications —sometimes things will go beyond 10 weeks for particular reasons relating to the application—but we have done a lot already. We have got to a record level of output, and there is more on the way, with more staff being recruited. Separately, we are looking to sort out the staffing issues in relation to the advice line.

[Justin Madders (Ellesmere Port and Neston) (Lab)]

Last night, in response to a written question I submitted on average processing time for passport applications, I was told that the Department did not have the information available, which, given what we have heard today, does not fill me with confidence that the Department has a grip on what is necessary to deal with these issues.

Turning to constituency problems, which many hon. Members have already raised, I obviously also have many constituents who have had serious delays with the Passport Office. There are two families who applied in early February who have still not had their passports. They are due to go away in the next few days. They cannot speak to anyone on the telephone and neither can my constituency staff. They applied in time and have played by the rules. If I send the Minister the information, will he personally intervene to ensure that they get those passports in time?

[Kevin Foster]

To the latter part, yes. I am happy to have the details. As I have said, in terms of processing times, between January and March, more than 90% of cases were completed within six weeks. Although we advise people to allow 10 weeks, the vast majority of people are getting their passports much more quickly.