Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of including trade union representatives to the Youth Guarantee Advisory Panel.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
The Youth Guarantee Advisory Panel is made up of young people aged 18-24 from diverse backgrounds who bring valuable lived experience of overcoming barriers to accessing and participating in education, employment or training. Its purpose is to provide direct insight from young people with lived experience of not being in education, employment or training, ensuring their voices shape policy development.
The panel has been established jointly by the Department for Work and Pensions (DWP) and the Department for Education (DfE) in collaboration with our partners, Youth Futures Foundation (YFF) and Youth Employment UK (YEUK), who are responsible for recruiting and safeguarding young people involved.
DWP recognises the important role that the trade unions can play in a modern workplace, including the benefits that effective engagement between employers and unions can bring. The Department continues to engage regularly with trade unions on a range of areas of policy development.
Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of including trade union representatives in Alan Milburn's investigation to tackle rising youth inactivity.
Answered by Diana Johnson - Minister of State (Department for Work and Pensions)
DWP recognises the important role that the trade unions can play in a modern workplace, including the benefits that effective engagement between employers and unions can bring.
Colleagues working on the Young People and Work Report continue to engage with trade union representatives.
As part of the report, Alan Milburn is engaging with a range of fellow experts in the labour market, education, welfare and health spheres, as well as employers and people with lived experience to inform the findings and recommendations.
Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the total cost of litigation with the WASPI Campaign has been since December 2024.
Answered by Torsten Bell - Parliamentary Secretary (HM Treasury)
Based on the information held, since December 2024, the recorded legal costs on litigation brought by WASPI including disbursements and VAT are £149,409.74.
Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, with reference to his Statement UIN HCWS1044 on 11 November 2025, what specific findings were contained in the 2007 DWP evaluation of the effectiveness of automatic pension forecast letters that were not provided to his predecessor.
Answered by Torsten Bell - Parliamentary Secretary (HM Treasury)
On 29th January 2026, the Secretary of State for Work and Pensions announced in Parliament the Government’s new response to the PHSO report on State Pension age communications.
We have set out our detailed reasoning for our new decision in our decision document, including consideration of the 2007 report. This can be read in full in the House library. The decision document is also available here: Government response to Parliamentary and Health Service Ombudsman’s Investigation into Women’s State Pension age communications and associated issues - GOV.UK
The report in question was published in 2007. We have now placed it in the House library, where it can be read in full. This report is also available here: Evaluation of Automatic State Pension Forecasts
Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of the response times to queries made to the Child Maintenance Service by service users.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) are committed to delivering the best possible service to all customers within our growing caseload.
Through the Service Modernisation Programme, CMS is expanding digital channels and self-service options, including online tools like Get Help Arranging Child Maintenance and My Child Maintenance Case (MCMC), available 24/7. It has improved speed of communications via use of SMS, email, and clearer letters, and introduced online messaging for certain processes, with plans to extend this further.
Our telephony service is available to 8am to 6pm on weekdays to meet demand. We continuously monitor telephony performance and through this fully recognise that call waiting times are at times longer than we would like. To address this, we are working to improve the efficiency of our customer interactions through both the telephone and digital channels. We have introduced a Digital Assist Telephony Service, which has been a significant step forward in our mission to support and encourage customers to use our online services.
We restructured our call routing to make more caseworkers available to answer telephone calls. By promoting self-service options online and efficient call routing, we have freed up valuable resources to deliver a more responsive service and allow caseworkers more time to better assist customers who need to reach out to us via telephone.
CMS continues to exceed key performance indicators, including application clearances, change of circumstances clearances, demonstrating improved outcomes for customers.
Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of the Child Maintenance Service's hotline in responding to concerns raised.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
Where a customer makes a complaint, including when an MP contacts DWP on their behalf, DWP complaints service standard (including Child Maintenance Service - CMS) aim is to contact a customer within 15 working days to tell them of the outcome of their complaint, or when they can expect a response if the complaint is complex and will take longer.
The Department actively assesses the adequacy of the timeliness and priority of enquiries received from MPs, which enables us to identify which benefit areas are generating the highest number of enquiries, the underlying reasons for these contacts, and the factors contributing to any delays in responses. Regrettably, higher volumes of MP enquiries, combined with a rise in more complex complaints which take longer to investigate, has caused some delays with our responses.
MPs and their caseworkers can contact the CMS via dedicated routes, in writing or by phone. Contact details are available on the parliamentary website. The CMS MP Hotline is available for MPs and their caseworkers who need to contact CMS regarding a general enquiry or a constituency case. This service is in addition to written correspondence.
The hotline operates Monday to Friday, 9:00 am to 4:00 pm, and is staffed by Complaint Resolution Managers. We aim to provide an immediate response to enquiries wherever possible. For more complex cases, we will arrange follow-up contact with the MP’s caseworker to discuss or provide additional information.
CMS is committed to delivering a modern, efficient service that meets the needs of all customers.
Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of the Child Maintenance Service's response times to MPs' queries.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
Where a customer makes a complaint, including when an MP contacts DWP on their behalf, DWP complaints service standard (including Child Maintenance Service - CMS) aim is to contact a customer within 15 working days to tell them of the outcome of their complaint, or when they can expect a response if the complaint is complex and will take longer.
The Department actively assesses the adequacy of the timeliness and priority of enquiries received from MPs, which enables us to identify which benefit areas are generating the highest number of enquiries, the underlying reasons for these contacts, and the factors contributing to any delays in responses. Regrettably, higher volumes of MP enquiries, combined with a rise in more complex complaints which take longer to investigate, has caused some delays with our responses.
MPs and their caseworkers can contact the CMS via dedicated routes, in writing or by phone. Contact details are available on the parliamentary website. The CMS MP Hotline is available for MPs and their caseworkers who need to contact CMS regarding a general enquiry or a constituency case. This service is in addition to written correspondence.
The hotline operates Monday to Friday, 9:00 am to 4:00 pm, and is staffed by Complaint Resolution Managers. We aim to provide an immediate response to enquiries wherever possible. For more complex cases, we will arrange follow-up contact with the MP’s caseworker to discuss or provide additional information.
CMS is committed to delivering a modern, efficient service that meets the needs of all customers.
Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the Child Maintenance Service's stated response time is for MPs' queries.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
Where a customer makes a complaint, including when an MP contacts DWP on their behalf, DWP complaints service standard (including Child Maintenance Service - CMS) aim is to contact a customer within 15 working days to tell them of the outcome of their complaint, or when they can expect a response if the complaint is complex and will take longer.
The Department actively assesses the adequacy of the timeliness and priority of enquiries received from MPs, which enables us to identify which benefit areas are generating the highest number of enquiries, the underlying reasons for these contacts, and the factors contributing to any delays in responses. Regrettably, higher volumes of MP enquiries, combined with a rise in more complex complaints which take longer to investigate, has caused some delays with our responses.
MPs and their caseworkers can contact the CMS via dedicated routes, in writing or by phone. Contact details are available on the parliamentary website. The CMS MP Hotline is available for MPs and their caseworkers who need to contact CMS regarding a general enquiry or a constituency case. This service is in addition to written correspondence.
The hotline operates Monday to Friday, 9:00 am to 4:00 pm, and is staffed by Complaint Resolution Managers. We aim to provide an immediate response to enquiries wherever possible. For more complex cases, we will arrange follow-up contact with the MP’s caseworker to discuss or provide additional information.
CMS is committed to delivering a modern, efficient service that meets the needs of all customers.
Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether any ministerial redundancy payments have been repaid to his Department since 2019.
Answered by Paul Maynard
It has not proved possible to respond to the hon. Member in the time available before Prorogation.
Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what discussions he has had with housing associations on the potential impact of the 53 rent week year on residents.
Answered by Mims Davies - Shadow Minister (Women)
I refer the hon. Member to the answer given to PQ 18812 on the 19th March.