Justin Madders
Main Page: Justin Madders (Labour - Ellesmere Port and Neston)Department Debates - View all Justin Madders's debates with the Home Office
HM Passport Office Backlogs
Justin Madders Excerpts(2 years ago)
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Kevin Foster
Well, what we are going to do is on top of what we have already done in increasing staffing numbers and increasing production to record levels of more than a million in one month. We were also very clear to the public last year about the 10-week allowance for doing it and the ability to get applications expedited if they have been outstanding for more than 10 weeks. I would not want to speculate about individual applications —sometimes things will go beyond 10 weeks for particular reasons relating to the application—but we have done a lot already. We have got to a record level of output, and there is more on the way, with more staff being recruited. Separately, we are looking to sort out the staffing issues in relation to the advice line.
Justin Madders (Ellesmere Port and Neston) (Lab)
Last night, in response to a written question I submitted on average processing time for passport applications, I was told that the Department did not have the information available, which, given what we have heard today, does not fill me with confidence that the Department has a grip on what is necessary to deal with these issues.
Turning to constituency problems, which many hon. Members have already raised, I obviously also have many constituents who have had serious delays with the Passport Office. There are two families who applied in early February who have still not had their passports. They are due to go away in the next few days. They cannot speak to anyone on the telephone and neither can my constituency staff. They applied in time and have played by the rules. If I send the Minister the information, will he personally intervene to ensure that they get those passports in time?
Kevin Foster
To the latter part, yes. I am happy to have the details. As I have said, in terms of processing times, between January and March, more than 90% of cases were completed within six weeks. Although we advise people to allow 10 weeks, the vast majority of people are getting their passports much more quickly.