Oral Answers to Questions

Justin Madders Excerpts

Monday 17th October 2016 Commons Chamber

[Justin Madders (Ellesmere Port and Neston) (Lab)]

T6. Last week, my constituent, Mrs Roberts, told me that, during the course of migrating her disability living allowance claim to the personal independence payment, she was asked to read out her bank details over the phone. That presented a problem to her because she is blind. For other Government services, she is able to use an adapted computer. Will the Secretary of State agree to review urgently that element of the PIP process so that reasonable adjustments can be made for all those with visual impairments?

[Damian Green]

I am grateful to the hon. Gentleman for highlighting that case. Reading out bank details over the phone is bad enough and, clearly, if his constituent is blind there are additional problems. If he will write to me, I will ensure that we look at that matter carefully.