Royal Mail: Performance

Julian Smith Excerpts

Wednesday 21st October 2026 Westminster Hall

[Sorcha Eastwood]

I absolutely agree with the hon. Member. I really feel that he has hit upon the crux of the matter here. We are being told that Royal Mail has identified issues that it is now trying to rectify through recruitment and so on, but if people already know that the workers holding up this once-great British institution are being treated in the way that they are, that will not be an advertisement for anybody to work for that organisation. That troubles me.

Our postal workers are not the problem. Our posties are doing their absolute best to hold things together but, as has just been highlighted, they are leaving in their droves.

[Sir Julian Smith (Skipton and Ripon) (Con)]

On the issue of postwomen and postmen, in areas such as mine, the most rural areas of our country, those people are a lifeline. They are often the only people whom older people meet in a day, but a postman in my constituency has been taken to an employment tribunal because he helped to deliver a local parish magazine in the middle of nowhere —just to be a help. Those are sometimes the only people my constituents meet, so as the hon. Lady campaigns on this issue, will she press for recognition of the social role that postwomen and postmen play throughout the country, on behalf of many of our constituents?

[Sorcha Eastwood]

Absolutely. My constituency is actually still classed as a rural constituency, so I think that the right hon. Member’s point is really well made. We have already discussed the delays in the actual letters arriving, but in this day and age, when so many people are isolated, sending an old-fashioned letter is in itself almost an act of rebellion against such an impersonal society. Indeed, for some people right across the UK, in every constituency, their postie will be their only point of contact. It would be an absolute shame if we lost sight of that in all of this.

Postal workers are seriously worried. Some of my own constituents who work for Royal Mail tell me that management simply are not listening. Experienced staff are gone, and new workers are brought in on worse terms, as we have already heard. Workers have ideas to fix that, but they are being shut out and treated as if they are part of the problem.