Parking (Code of Practice) Bill

Debate between Julian Knight and Greg Knight

2nd reading: House of Commons
Friday 2nd February 2018 Commons Chamber

[Sir Greg Knight]

It is only common courtesy in business to respond to correspondence. I expect the code of practice to have a requirement that where someone challenges a parking notice, whether it be the car owner, the car owner’s solicitor or the car owner’s MP, the parking company is obliged to respond, and within a reasonable time—I would say 14 days.

[Julian Knight (Solihull) (Con)]

I thank my right hon. Friend for being so generous in giving way. Does he agree that these parking companies often indulge in what I term confusion marketing in the car parks they manage? There are signs that say different times and days, and when Members of Parliament point out these quite fundamental problems in their systems, the companies often write off the fine but do not rectify the original problem.

[Sir Greg Knight]

My hon. Friend is absolutely right. In some cases it appears that confusion is designed to ensure that a parking ticket is issued against the unsuspecting motorist.

Scamming: Vulnerable Individuals

Debate between Julian Knight and Greg Knight

Thursday 8th September 2016 Commons Chamber

[Julian Knight (Solihull) (Con)]

I beg to move,

That this House believes that the elderly and vulnerable are a high-risk group from having harm done to their financial, emotional and psychological wellbeing from criminals who target them with scam calls, post and visits; praises the work that trading standards bodies do to combat scams; calls on financial institutions and the communications industry to put in place mechanisms to protect potential victims from scams; further calls on the Government to recognise the threat from scams to victims’ ability to live independently; draws attention to the measures proposed by Bournemouth University, the Chartered Trading Standards Institute and National Trading Standards Scams Team on financial harm as useful first steps in tackling such scams; and calls on the Government to make suggestions on further steps to tackle such criminality.

It is difficult to overstate the damage done to our economy and society by fraud and scam artists. Such people prey on some of our most vulnerable citizens and can strike at many points in our lives, whether we are buying a home, hiring a tradesman or investing in our pensions. As a former consumer rights and personal finance journalist, I have seen at first hand the real harm that these fraudsters can do. They not only leave people poorer, but can cause a huge range of health and confidence problems far into the future.

While working for the BBC in 2003, I covered the story of a Southampton pensioner who fell victim to scam artists pretending to represent something called the Canadian lottery. They convinced him to wire £1,600 to Canada as an administration fee to unlock his winnings, which of course never materialised. Instead, there were only escalating demands for more cash, and good money went after bad; indeed, in the end that individual paid out more than £9,000 to those fraudsters. In a particularly cruel twist, I remember he told me that he had been told to wait up with his wife, because someone would call at his house to deliver a cheque for his winnings and a bunch of flowers. The door was never knocked on. When he spoke to the fraudsters again, they laughed down the phone at their own cruelty. It is very easy to form snap judgments about people who fall victim to these sorts of schemes—indeed, the victims often blame themselves, which is one reason why only 5% of cases come to light—when we ourselves have been lucky enough never to fall victim to one.

[Sir Greg Knight (East Yorkshire) (Con)]

My hon. Friend is making a good case. Does he agree that these crooks are getting ever more sophisticated? Using scanning technology and the ability to take pictures from the internet, they often copy the logos and trademarks of reputable companies, which makes it even harder to detect the scam.

[Julian Knight]

My right hon. Friend is absolutely correct. There is an ever-rising tide and the methods are becoming more sophisticated. While we are talking about logos, these people use governmental logos—that of Her Majesty’s Revenue and Customs among others—so that they can pretend to be quasi-governmental. They also use logos that are very similar to governmental logos and those of other institutions. He is quite right to raise that point.

As I say, it is easy for us to rush to snap judgments, and some people do that about what they perceive as their own foolishness. However, the gentleman I was discussing was no fool. He had run his own business for more than 30 years. The scammers were not only persuasive but, as they often do, preyed on his very best instincts, especially the thought of how he could help his children with the winnings.

I thank the hon. Member for North Ayrshire and Arran (Patricia Gibson) for co-signing the motion. I also thank all right hon. and hon. Members who have talked to me prior to the debate to recount their stories of constituents who have been affected. I was struck by one from my hon. Friend the Member for Banbury (Victoria Prentis), who wrote to tell me that an elderly lady in her constituency was robbed of almost £35,000 by people posing as, of all things, an anti-fraud unit from her local bank. Unfortunately those fraudsters were not caught, and as the banks are not liable, her savings have not been returned. That has had a devastating impact—not just financial but emotional—on the lady concerned.

Those incidents are just two among the thousands that occur each and every year. They highlight why we need to do more to combat this detestable style of crime. I thank the many external organisations that got in touch with me, especially those that provided so much useful data and information, such as the Chartered Trading Standards Institute, Age UK, Financial Fraud Action UK, Standard Life and the Fairway financial consultancy.

The cost of fraud to the economy is truly astonishing. According to the Chartered Trading Standards Institute, it amounts to £52 billion a year. Numbers can get thrown around, but to put that into context, £52 billion is more than we spend on defence or education. If we were to cut that figure by just 10%, we would reinject £5 billion into people’s savings and the wider economy itself. That would equate to much of the economic boost that has come about in recent years due to payment protection insurance payouts.