Oral Answers to Questions

Julian Brazier Excerpts

Monday 13th March 2017 Commons Chamber

[Mark Lancaster]

I can, but equally I am confident that, after the Secretary of State’s intervention last year with CarillionAmey and the introduction of the get well plan, we have seen a significant improvement in satisfaction. That might not yet have filtered down into the survey, but recent stats show that the satisfaction rate on the service from CarillionAmey has risen from 40% to 61%. We take this matter very seriously, which is why I am keeping a close eye on it and am determined that the services standard should continue to improve.

[Sir Julian Brazier (Canterbury) (Con)]

I congratulate my hon. Friend on the progress that has been made on the CarillionAmey contract. However, does he agree that continuing to have service family accommodation—the patch, as it is affectionately called—is critical in providing a supportive arrangement for families when their loved ones are away on operations or indeed extended exercises?

[Mark Lancaster]

What our families really want is choice and support, but I can say to my hon. Friend that only recently I visited Salisbury plain and saw in Tidworth, Larkhill and elsewhere some 1,000 brand- new service family accommodation homes being built, so we take the matter very seriously. I am confident that SFA, as it is referred to, will continue to be provided, and some of those homes really are of an absolute first-rate standard. However, this is about trying to support the modern lifestyle of our service families and the way in which they work.