Oral Answers to Questions
Debate between Jonathan Reynolds and Gagan Mohindra(3 weeks, 2 days ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Jonathan Reynolds
My Department has a very strong relationship with the ceramics sector through the Energy Intensive Users Group. We have regular meetings with that group, and I would also like to mention the British Ceramic Confederation and our old friend Rob Flello, who is a strong voice for the sector. There are many challenges for the ceramics sector, not least decarbonisation, but on the subject of consumer protection, it is firmly against UK consumer law for firms—wherever they are located—to give consumers false information, such as through fake product markings. We have strengthened the regime in this regard, with new enforcement powers for the Competition and Markets Authority coming into force next month, but I will of course get my hon. Friend any meeting she requires.
Mr Gagan Mohindra (South West Hertfordshire) (Con)
A constituent in Chorleywood recently contacted me after needing an emergency locksmith due to a broken key. Initially quoted £40 over the phone, she was later charged £1,460, and was only given the new key after making that payment. While I applaud this Government’s ambition to reduce regulation, can we ensure that there is appropriate regulation so that consumers are not unfairly overcharged, as in this instance?
Jonathan Reynolds
I, too, have heard the kinds of stories that the hon. Gentleman has articulated—there are definitely concerns in that regard. Broadly, the Government’s regulation agenda is not necessarily about deregulation, but about effective and proportionate regulation. I feel that our regulatory sector has grown a lot in recent years, and that it does not always compare well to those of other countries in terms of timeliness and business response. That is the agenda we are pursuing, but I will certainly write to the hon. Gentleman about the issues he has raised, which are very relevant. I appreciate the opportunity to do so and thank him for raising them today.