Service Complaints Ombudsman’s Annual Report 2019 Debate
Full Debate: Read Full DebateJohnny Mercer
Main Page: Johnny Mercer (Conservative - Plymouth, Moor View)Department Debates - View all Johnny Mercer's debates with the Cabinet Office
(4 years, 3 months ago)
Written StatementsI am pleased to lay before Parliament today the service complaints ombudsman’s annual report for 2019 on the fairness, effectiveness and efficiency of the service complaints system.
This report is published by Nicola Williams—her last as ombudsman—and covers the fourth year of operation of the reformed service complaints system and the work of her office in 2019.
The findings of the report and the new recommendations made will now be considered fully by the Ministry of Defence, and a formal response to the ombudsman will follow once that work is complete.
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