Service Complaints Ombudsman’s Annual Report 2019

Tuesday 12th May 2020 Written Statements

[The Minister for Defence People and Veterans (Johnny Mercer)]

I am pleased to lay before Parliament today the service complaints ombudsman’s annual report for 2019 on the fairness, effectiveness and efficiency of the service complaints system.

This report is published by Nicola Williams—her last as ombudsman—and covers the fourth year of operation of the reformed service complaints system and the work of her office in 2019.

The findings of the report and the new recommendations made will now be considered fully by the Ministry of Defence, and a formal response to the ombudsman will follow once that work is complete.

[HCWS230]