Oral Answers to Questions

John Robertson Excerpts

Thursday 22nd July 2010 Commons Chamber

[John Robertson (Glasgow North West) (Lab)]

8. What estimate he has made of the number of passenger flights cancelled as a result of travel agents going into administration in the latest period for which figures are available.

[The Minister of State, Department for Transport (Mrs Theresa Villiers)]

In the year to 31 March 2010, 29 companies licensed by the air travel organiser’s licence scheme failed. Under the ATOL scheme, managed by the Civil Aviation Authority, 2,445 passengers were able to complete their holiday and return home without charge. A further 45,114 were entitled to full refunds.

[John Robertson]

The Minister will know that 180 passengers were stranded at Glasgow airport on Friday, thanks to the collapse of Goldtrail. There were also 16,000 people stranded abroad. How does she propose to try to help those people get compensation? In some cases, they have been told that they will have to wait for at least two years before they get their money back. How can she stop those companies causing such disruption and ensure that people get home as quickly as possible?

[Mrs Villiers]

The CAA is working hard to repatriate the people affected by the Goldtrail failure, which has caused significant anxiety and disruption to people’s holiday plans. Our officials are working hard with the CAA to ensure that that repatriation effort goes well. We are also urging the CAA to ensure that lessons are learned from XL and the long time it took to process claims. The CAA urges all those who are ATOL protected to submit the relevant documentation so that refunds can be processed as quickly as possible. In the longer term, we need a bigger reform of the way in which the system works.