Asked by: John McDonnell (Labour - Hayes and Harlington)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what estimate his department has made of the number of Disabled people who have lost employment due to delays or reductions in Access to Work support.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
The Department does not collect such data as the programme only supports people in, or about to start, employment.
Asked by: John McDonnell (Labour - Hayes and Harlington)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what assessment he has made of the potential merits of recovering the total cost of civil servants supporting the Civil Service Pension Scheme recovery plan from Capita Pensions Solutions Ltd.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government.
The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve. While HM Government is bearing the initial costs to protect vulnerable members and restore service requirements, it has not provided a fixed monthly estimate for the next 12 months. This is because formal commercial discussions with Capita Pensions Solutions Ltd in relation to the costs of this government intervention will commence once the service has successfully stabilised.
We are applying contractual levers available to us to deal with performance failures, and we continue to explore all commercial avenues to hold them to account for the quality of their delivery. For example, existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita’s performance with recent issues and delays in administering the Civil Service Pension Scheme.
The Cabinet Office does not provide training to staff employed by Capita Pensions Solutions Ltd; instead, the contractor is responsible for ensuring its workforce meets the required proficiency standards. Staff must complete a training programme covering both systems and soft skills, with mandatory sign-offs required before they are permitted to handle specific case types. For sensitive cases involving bereaved individuals, Capita utilises a dedicated team where staff only progress to these complex queries after passing rigorous performance assessments.
Asked by: John McDonnell (Labour - Hayes and Harlington)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what estimate he has made of the monthly cost of civil servants working on the Civil Service Pensions Scheme recovery plan for each of the next 12 months.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government.
The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve. While HM Government is bearing the initial costs to protect vulnerable members and restore service requirements, it has not provided a fixed monthly estimate for the next 12 months. This is because formal commercial discussions with Capita Pensions Solutions Ltd in relation to the costs of this government intervention will commence once the service has successfully stabilised.
We are applying contractual levers available to us to deal with performance failures, and we continue to explore all commercial avenues to hold them to account for the quality of their delivery. For example, existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita’s performance with recent issues and delays in administering the Civil Service Pension Scheme.
The Cabinet Office does not provide training to staff employed by Capita Pensions Solutions Ltd; instead, the contractor is responsible for ensuring its workforce meets the required proficiency standards. Staff must complete a training programme covering both systems and soft skills, with mandatory sign-offs required before they are permitted to handle specific case types. For sensitive cases involving bereaved individuals, Capita utilises a dedicated team where staff only progress to these complex queries after passing rigorous performance assessments.
Asked by: John McDonnell (Labour - Hayes and Harlington)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, whether his Department is providing training to staff employed by Capita Pensions Solutions Ltd in dealing with cases involving bereaved individuals.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme (CSPS) to Capita in November 2023 under the previous government.
The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve. While HM Government is bearing the initial costs to protect vulnerable members and restore service requirements, it has not provided a fixed monthly estimate for the next 12 months. This is because formal commercial discussions with Capita Pensions Solutions Ltd in relation to the costs of this government intervention will commence once the service has successfully stabilised.
We are applying contractual levers available to us to deal with performance failures, and we continue to explore all commercial avenues to hold them to account for the quality of their delivery. For example, existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita’s performance with recent issues and delays in administering the Civil Service Pension Scheme.
The Cabinet Office does not provide training to staff employed by Capita Pensions Solutions Ltd; instead, the contractor is responsible for ensuring its workforce meets the required proficiency standards. Staff must complete a training programme covering both systems and soft skills, with mandatory sign-offs required before they are permitted to handle specific case types. For sensitive cases involving bereaved individuals, Capita utilises a dedicated team where staff only progress to these complex queries after passing rigorous performance assessments.
Asked by: John McDonnell (Labour - Hayes and Harlington)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what assessment he has made of the potential merits of compensating people who were unable to pay (a) mortgages, (b) credit card bills and (c) other household bills due to delays in payments from the Civil Service Pensions Scheme.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023.
The delays facing scheme members are unacceptable, and no former civil servant should face financial hardship as a result. There is a robust recovery plan in place to ensure normal service can resume as soon as possible.
Arrangements are in place for interest-free bridging loans of up to £5,000 (and up to £10,000 in exceptional cases) to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members.
Interest will be paid on delayed benefits to avoid financial loss by members. In addition, the existing statutory complaints process evaluates claims for financial losses, as well as distress and inconvenience caused, on a case-by-case basis to determine whether compensation is due. This ensures that any retiree who provides evidence of extra costs, such as bank penalties or interest charges caused by the delay, is fairly assessed. This process is run in accordance with the standards set by the Pensions Ombudsman. The Cabinet Office is working with Capita to ensure this process is applied as efficiently as possible.