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Written Question
Children: Maintenance
Tuesday 24th June 2014

Asked by: John McDonnell (Labour - Hayes and Harlington)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many staff in his Department have been asked to assist G4S in the delivery of the new Child Maintenance Options scheme to date; how many more staff G4S estimates will be needed to administer this contract when peak levels of applications are reached; and how much in staffing costs his Department is liable to pay as a result.

Answered by Steve Webb

The Child Maintenance Options service is not a new service and was introduced in 2008. It offers information and support to help separating and separated parents make an informed choice about their child maintenance arrangement. It is not a child maintenance scheme.

The Department has in place planned and agreed business continuity arrangements with its supplier. This includes utilising the Department's staff to take some calls where volumes exceed contracted levels. Over the past nine months the Department has used anything from 5 to 20 people for periods ranging from minutes to hours.

The child maintenance reform programme includes ending liabilities on Child Support Agency cases in the 1993 and 2003 schemes over the next three years and it is too early to accurately predict when peak call volumes into Child Maintenance Options will be reached. Child Maintenance Options calculates resource requirements based on forecast volumes provided by the Department on a rolling three month basis. The number of staff Child Maintenance Options employs will increase in line with these forecasts over the next three years before returning to more normal levels when the reforms have completed. The associated costs are reflected in the contract.


Written Question
Children: Maintenance
Tuesday 24th June 2014

Asked by: John McDonnell (Labour - Hayes and Harlington)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, for what reasons the G4S contract to provide the Child Maintenance Options programme was underestimated; for what reasons staff in his Department were assisting G4S with its work on this programme; and if he will consider transferring G4S staff under TUPE regulations to his Department.

Answered by Steve Webb

Call forecasting volumes used as part of a re-tendering exercise for delivery of the Child Maintenance Options service were based on historic call volume data. From November 2013, Child Maintenance Options became the mandatory gateway for all new applicants to the statutory scheme, which led to an incremental increase in demand.

This, among other recent changes, added an increased level of uncertainty into forecasting call volumes, in anticipation of which the Department has in place planned and agreed business continuity arrangements with the supplier. This includes the use of colleagues from the Department in order to take some calls where volumes exceed contracted levels.

This service was introduced in 2008 and has never been delivered in-house, and there are no plans to do so. Therefore, the transferring of staff under TUPE regulations is not applicable.


Written Question
Children: Maintenance
Tuesday 24th June 2014

Asked by: John McDonnell (Labour - Hayes and Harlington)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will estimate the cost of (a) the tender and bid process for the Child Maintenance Options contract, (b) his Department assisting G4S to fulfil the contract, (c) his Department's in-house option for continued delivery before it was contracted out and (d) bringing the work back in-house should the G4S contract be terminated early.

Answered by Steve Webb

The Child Maintenance Options service was introduced in July 2008 to provide information and support to help separating parents make an informed choice about their child maintenance arrangement. As with all previous tender and bid processes for this work, the cost of the tender is within the Department's budget.

The most recent Child Maintenance Options contract is available to view at: https://online.contractsfinder.businesslink.gov.uk/Common/View%20Notice.aspx?site=1000&lang=en&noticeid=1072427&fs=true However, to identify specific costs associated with this contract would incur a disproportionate cost.

The Department did not assist G4S to fulfil the contract. It is part of planned business continuity arrangements to use colleagues from the Department in order to take some calls where volumes exceed contracted levels.

Since the service was introduced in 2008 it has always been contracted out. There are no plans to bring the service in-house, and to calculate the cost of doing so would be to provide new information at disproportionate cost.


Written Question
Children: Maintenance
Tuesday 24th June 2014

Asked by: John McDonnell (Labour - Hayes and Harlington)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how much the Government will receive from deductions of charges and from charges for enforcement action in child maintenance cases under the Child Maintenance Options contract; and what profit will be made by G4S in running this contract.

Answered by Steve Webb

The Child Maintenance Options service offers information and support to help separating and separated parents make an informed choice about their child maintenance arrangement. The service has operated under contract to the Department since 2008, most recently by G4S.

Once client charges are introduced they will be applied by the Department only once a client is within, or applies to, the 2012 Scheme run by the Child Maintenance Service, which is part of the Department for Work and Pensions. Charging does not in any way form part of the Child Maintenance Options contract.

Details of the Child Maintenance Options contract can be viewed at: https://online.contractsfinder.businesslink.gov.uk/Common/View%20Notice.aspx?site=1000&lang=en&noticeid=1072427&fs=true

The level of profit that a supplier makes through a commercial contract cannot be disclosed as this action would be prejudicial to the supplier's commercial interests.


Written Question
Travellers: Caravan Sites
Wednesday 14th May 2014

Asked by: John McDonnell (Labour - Hayes and Harlington)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what (a) targets have been set and (b) rates have been achieved for take up of the enterprise allowance in each Jobcentre district and individual job centre.

Answered by Esther McVey - Minister without Portfolio (Cabinet Office)

We set an ambitious target for the New Enterprise Allowance: to support 40,000 people to set up their own businesses by the end of 2013. Official statistics to the end of December 2013 revealed that this was surpassed. There are no sub-national targets for numbers of allowance starts. The volumes are broken down by Jobcentre District in the following publication, Pre-Work Programme support: New Enterprise Allowance, March 2014 which can be found at:

https://www.gov.uk/government/publications/pre-work-programme-support-new-enterprise-allowance-march-2014

A breakdown by Jobcentre Plus office is provided in the accompaning excel document New Enterprise Allowance: Weekly Allowance starts by Jobcentre Plus office - April 2011 - December 2013