Retail Crime Prevention

John Howell Excerpts

Tuesday 5th November 2019 Westminster Hall

[David Hanson]

I am very grateful to my hon. Friend for raising that issue. I had not intended to refer to it in this debate, but self-evidently, in a big shopping area such as the Trafford Centre, policing and security for shoppers, particularly in the run-up to Christmas, is a critical issue, and my hon. Friend is right to raise it today.

As I said, £700 million has been lost because of customer theft alone, and that represents a 31% rise. Some £163 million has been lost via fraud and £15 million via robbery. That is the very hard end of retail crime whereby people walk into shops with shotguns and knives and engage in physical violence—attack shop staff—but also threaten and take valuable resource from shopping. A further £3.4 million has been lost via criminal damage, which can involve people vandalising shops both in the evenings and during the daytime. That is a staggering amount of resource.

The Association of Convenience Stores, which represents 22,000 small shops, estimates that there is a £246 million cost to its sector from retail crime. That is £5,300 per store. Interestingly, there is in effect a 7p crime tax on the cost of an average shop in a convenience store. The cost is being passed on to the consumer—the customer.

My purpose today is to look at three issues. The first is progress on the consultation that we secured from the Home Office earlier this year to look at shop theft generally and at serious crime. Self-evidently, we are in an election period, but, if re-elected, as a Back Bencher I will continue to raise this issue, whoever is in government after 12 December, because it is important.

Let me start with the very important point that my hon. Friend the Member for Torfaen (Nick Thomas-Symonds) mentioned—attacks on shop staff. Today and every day, 115 retail staff will be attacked in their workplace while protecting the shopping offer on their retail premises, upholding the legislation that we in this House have passed—on solvents, knives, alcohol and tobacco—and preventing shoplifting in their stores. As my hon. Friend suggested, that is a traumatic event for members of staff. It puts pressure on their mental and physical health. It is not acceptable that 115 colleagues are attacked each day, particularly given that knives, for example, are increasingly a significant weapon on the streets. The industry itself is doing all it can to protect its staff in their workplaces by spending about £1 billion on crime prevention measures, but we are still in a position whereby we need to look at what measures we can put in place to support the staff who are upholding the legislation that we have passed in this House.

[John Howell (Henley) (Con)]

The right hon. Gentleman talks about crime prevention measures. Does he not see that there is a difference between the large shops—the Sainsbury’s and so on of this world—and the smaller shops, the small businesses, which have great difficulty in coping with the costs of retail crime? Do we not need a differentiated approach for the two?

[David Hanson]

I am grateful to the hon. Gentleman. Everybody who runs a shop wants their staff to be protected. Large multinational retailers such as Tesco, the Co-op, Sainsbury’s and Asda are caring for their staff, but everybody who runs a shop, be it a corner shop, a one-person shop, or another kind of small shop, wants their staff to be protected at work. That is particularly important when those staff are upholding the legislation that we have passed. When they are threatened by people who want to buy alcohol late at night or early in the morning, when they are threatened for refusing cigarette, solvent or knife sales and when they are threatened for taking action to try to stop shoplifters, it is imperative that we, as the society as a whole, look at what measures we can put in place to help support them.

The Co-op Group recently produced a report entitled “‘It’s not part of the job’: Violence and verbal abuse towards shop workers”. It shows clearly that violence against shop staff has long-term consequences for them and their communities. I know the Minister will know that this is a key issue, but it is one that we need to raise, recognise, and highlight, and we need to give a commitment to those staff on the ground to ensure that they are protected as a whole.

USDAW, which, like my hon. Friend the Member for Stretford and Urmston (Kate Green), I am proud to be a member of—I declare my entry in the Register of Members’ Financial Interests—runs annually the Freedom from Fear campaign, and in the run-up to Christmas it will again run the Respect for Shopworkers campaign. Of the 6,725 shop workers surveyed by USDAW in the past year, 64% faced verbal abuse at work, 40% were threatened by a customer, and 280, on average, were assaulted every day. That is not acceptable.

I pay tribute to the Under-Secretary of State for the Home Department, the hon. Member for Louth and Horncastle (Victoria Atkins), who previously dealt with this issue. We raised it during proceedings on the Offensive Weapons Act 2019. We tabled amendments and called for action in the form of a review of attacks on shop staff. The then Minister agreed to that review during a roundtable meeting with the Co-op, USDAW and other trade unions, the British Retail Consortium, the Association of Convenience Stores and the National Federation of Retail Newsagents. That review has been undertaken; it has taken evidence. There have been an awful lot of consultation responses. The previous Minister promised to respond to that evidence in the course of November. It is now November, so I wanted to put that on the record and get some feedback from the current Minister as to where we are with that action. We are in a politically divisive time, but I hope the Minister and his team see this as an important issue on which we can have cross-party co-operation. If he can tell us what he intends to do, if the Government are re-elected, that would be welcome. I know what I would like to do if Labour is elected as the next Government—we would take action—but it is important that we discuss these issues today.

--- Later in debate ---

[John Howell (Henley) (Con)]

It is a pleasure to serve under your chairmanship, Mr Betts.

It is typical of the right hon. Member for Delyn (David Hanson) to approach this subject in the way that he has; he has stressed the need for cross-party action. I am not anticipating—unusually—that he and I will be returned here at the general election, but if we are then I would very much like to work with him on sorting out some of the issues that he has raised, and I praise him for securing this debate.

Going shopping should be a pleasure; it should be full of the excitement of trying to find a bargain or being able to negotiate with a shop owner, and I do not think we should do anything that takes away that pleasure. Whatever we do should be seen within that context.

The point that I made in my intervention earlier is crucial. The measures that we can suggest as the solution for companies of the size of Tesco or Waitrose will be completely different to the measures that we can suggest for smaller businesses. In my constituency, although we have a Waitrose and a Tesco, we also have a vast array of smaller businesses. In fact, the majority of the businesses in the high streets in both Henley and Thame are small shops, many of them family-owned, and they are my greatest concern in how we tackle this issue. I am not questioning anything that the right hon. Gentleman has said today, but I am merely pointing out that we need to consider the best approach.

For example, if we consider some of the suggestions that have been made, such as using CCTV or some of the other more developed techniques to control retail crime, we see that they are quite expensive for small and medium-sized businesses. I do not think that a strategy that just takes the whole of the retail sector and applies solutions right across the board is at all appropriate for smaller companies.

We all know, and the right hon. Gentleman made this point very acutely, that shoplifting affects the productivity and competitiveness of smaller shops. A few years ago, a study showed that even the smallest amount of shoplifting can have a major impact on the profitability of these shops. The effect is much greater than the percentage suggests, and that is particularly so in smaller shops where the margins are tighter. That is where we need to concentrate on tackling this crime.

I want to highlight several other issues. It could be said that credit card fraud is a problem just for the credit card companies, but it is not; it is also a problem for small and medium-sized retailers, and a much more joined-up approach to tackle that is essential. Allied with that is the use of mobile payment technologies. I know there are huge benefits to mobile payment technologies, and I acknowledge that I have taken advantage of those benefits in my own shopping, but we have to take a firm line in mitigating the risks of mobile payment technologies when it comes to the proposed solutions.

The points that have been raised about attacks on staff and shoppers are valid. We must do everything we can to protect those individuals. I have no experience of being attacked while out shopping, and I would like to keep it that way. I would like that not only for me, but for everyone who goes shopping. As the right hon. Gentleman pointed out, drug-related cultures have a keen impact on this issue, and that ties in with the statement he made about attacks on shops to get alcohol and cigarettes. The two are often linked, and we need to tackle them together to sort them out.

My final point is that it is despicable that anyone should target charity shops, which exist for charitable purposes, for theft. We should try to do anything we can to help them. If the right hon. Gentleman wishes to take forward a cross-party approach to the issue, then I am in. I am happy to work with him. He is a colleague of mine on the Justice Committee, so we have worked together enormously on these matters, including some of the justice issues he raised in his speech. I thank him for bringing this debate to the House.