National Savings & Investments

John Glen Excerpts

Thursday 26th March 2026 Commons Chamber

[John Glen (Salisbury) (Con)]

I welcome the actions that the Government are taking to restore trust in NS&I, and to take the appropriate compensation measures. I was in the Treasury for a while, and I had conversations with the previous chief executive—the one prior to 2023. Like the Minister, I took advice from my officials on what assurances I could have from NS&I on the delivery of programmes to transform the IT infrastructure, and I was given those assurances. I welcome the appointment of Jim Harra, who I think is an excellent public servant and is very well placed to understand the nuances of this issue. Will the Minister review the mechanisms by which his officials keep on top of what is happening at NS&I, so that he can be absolutely sure that when things go awry, they are brought to his attention and he can make the necessary interventions? I do not think that that happens currently.

[Torsten Bell]

The right hon. Gentleman was a Treasury Minister for some duration, so he brings experience on these issues. He is right to say that, when it comes to an Executive agency such as this one, Ministers’ job is to receive assurance and provide strategic direction, so let me just say a bit about how we have been thinking about that. In terms of assurance, I have asked in the shorter term for written attestation not just from NS&I but from the providers that do most of the customer-facing work in that organisation. I have asked for assurances from the current provider that we will not see any such mistakes going forward, and, as I said, I have asked Atos—the previous provider—to provide attestation that it will co-operate fully, given that it was the provider throughout the entirety of the last Government, until 2025. I hope that that gives the right hon. Gentleman some assurance about how we are seeking assurances.

More broadly—this is a slightly separate issue, but I think it is relevant to the question of the organisation’s leadership—the right hon. Gentleman is right to raise the challenges in the transformation programme, which started in 2020 but has gone far too slowly and over budget, as the Public Accounts Committee has made abundantly clear. We have already put David Goldstone, the former chief operating officer at the Ministry of Defence, in to support that programme of work—we need to ensure that it is back on track. We will update the Select Committee—and the right hon. Gentleman, if he would like—about that process of work.