Asked by: Joe Robertson (Conservative - Isle of Wight East)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what assessment he has made of the potential impact of the migration of analogue phone lines to digital voice over internet protocol on elderly people in the Isle of Wight East constituency.
Answered by Chris Bryant - Minister of State (Department for Culture, Media and Sport)
The Government is determined to ensure that any risks arising from the industry-led migration of the Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP) are mitigated, for all customers across the UK.
A definition of vulnerable customers who may require additional support in the context of the PSTN switch-off was published in November 2024. It includes those who are telecare users and those dependent on their landline. Any customer, including the elderly, can also self-identify as requiring additional support.
Communication providers and network operators signed voluntary charters in December 2023 and March 2024, committing to protect vulnerable consumers during the PSTN switch-off. On 18 November 2024, the major communication providers agreed to adhere to further safeguards set out in the non-voluntary migrations checklist before restarting non-voluntary migration of customers.
Asked by: Joe Robertson (Conservative - Isle of Wight East)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what steps his Department is taking to (a) monitor and (b) enforce compliance with the checklist for communication providers; and how customers will be informed of their rights and the safeguards in place during the migration to Voice over Internet Protocol.
Answered by Chris Bryant - Minister of State (Department for Culture, Media and Sport)
The PSTN switch-off is an industry-led process. As per the checklist the Government is meeting with communications providers before they restart non-voluntary migrations to ensure they are meeting the checklist commitments. The Government is engaging regularly with the signatories of the PSTN Charter to monitor their PSTN switch-off plans and progress and compliance with the checklist.
The Government and Ofcom are engaging regularly with the industry to monitor their plans for raising awareness on the PSTN switch-off. Ofcom has placed an obligation on communications providers to engage in effective communication with customers about any change to their service.
Asked by: Joe Robertson (Conservative - Isle of Wight East)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, how many (a) internal policy reviews, (b) independent reviews, (c) external reviews, (d) taskforces, (e) public consultations, (f) investigations and (g) other reviews their Department launched between 5 July 2024 and 5 January 2025; what the titles were of those reviews; and how many of those reviews have been (i) completed and (ii) published.
Answered by Feryal Clark - Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)
This Government has outlined its ambitions through the Plan for Change, which sets out an ambitious set of milestones - across the missions - for this Parliament.
As the House would expect, Government continually reviews its work to ensure that it is delivering the best outcomes for the people of the United Kingdom, and that its policies continue to represent the best value for the taxpayer.
Public reviews will be available on Gov.uk as they are published.