Digital Landlines: Rural Communities

Joe Morris Excerpts

Wednesday 2nd April 2025 Westminster Hall

[Damian Hinds]

Absolutely. I found it difficult to get reliable data for a local geographic area on the instances of power outages but, like the hon. Member, I can say from my personal experience, as well as from constituents’ reports, that in my constituency we do have power cuts—as we would call them in old language—that are frequent and can be of significant and sometimes long duration. In the last few years we have had power cuts of multiple days at a time.

With the PSTN charter, the previous Government asked communications providers to work with Ofcom to provide solutions going beyond the minimum of one hour of continued uninterrupted access to emergency services in the event of a power outage. I understand that Vodafone is now providing back-ups with four to seven hours of usage time free of charge to vulnerable customers. I am grateful to Vodafone for letting me see that technology and to ask about it further. For other customers not on the vulnerable list, however, those back-ups come at the customer’s own cost.

In September 2024, Ofcom issued updated resilience guidance setting an industry expectation that power back-ups for newly installed fixed network cabinets should last four hours. As I understand it, however, although the Government continue to encourage providers to go further for householders, the actual minimum requirement remains at just one hour. That is simply not nearly enough for people experiencing power cuts of the duration that we have been talking about.

I have the following asks. There must be much greater awareness about the digital switchover, through a nationally led campaign, alongside the telecare national action plan. Some of the fears people have could be allayed through just understanding more about what will happen.

[Joe Morris (Hexham) (Lab)]

I congratulate the right hon. Member on getting so many interventions in. I completely agree with the need for better communication, and better industry-led communication in particular. Does he agree that communication between industry and those rural communities, such as Rochester, Otterburn and Byrness, is crucial to getting this right?

[Damian Hinds]

I agree entirely about the importance of communication. As my right hon. Friend the Member for Tatton (Esther McVey) said, it is important for businesses as well as vulnerable consumers to understand some of those implications. When we communicate things, we need to think about people who do not use the internet. Organisations like Citizens Advice could play an important role in that, along with local authorities.

Government Departments need to work with each other to make this infrastructure transition work. The Department for Energy Security, Ofgem and the energy sector need to work hand in hand with the Minister and his Department, regulator and sector, because electricity and communication are no longer two separate utilities—one relies on the other.

Crucially, communication providers must find a way for all customers in areas that have a high incidence of power cuts—especially those that do not have a good mobile signal either—to provide a decent power back-up without additional costs to them individually. Those costs should be considered part of the fixed costs of the network as a whole, not for that individual household. Given that I do not have that data, I cannot work out how many postcode areas that is, or how many individual homes, but it must be a manageable number, because from what the Department for Energy Security has told me in answers to written questions, we have one of the most reliable energy systems in the world. Therefore, presumably the number of homes getting significant numbers of power outages must be relatively small.

My final ask to the Minister is: please do not say, “This is an industry-led programme”. Ultimately, it is for the Government to ensure that people are not totally cut off and can contact the emergency services in their hour of most pressing need.