Coastguard (Maritime Incident Response Group)

Jim Fitzpatrick Excerpts

Thursday 17th October 2013 Westminster Hall

[Mrs Ellman]

I thank the hon. Gentleman for his comments. He highlights a crucial issue causing major concerns that have not yet been resolved.

To return to coastguards and co-ordination centres, under the revised proposals, the number of professional coastguards will fall to 436. The new maritime operations centre was due to be operational by April 2014. That has now been delayed until September 2014. Co-ordination centres at Solent, Portland, Brixham, Liverpool, Swansea and Thames are due to close after that.

We published a second report on the revised proposals in December 2012, and we continue to receive deeply disturbing information from coastguards about staffing and morale in the service. It is to those issues that I now turn. The Committee accepted that there is a case for a national maritime operations centre to manage particularly large or difficult incidents, which could overwhelm an individual co-ordination centre or two centres working together. However, we remain unclear about what coastguards at the national centre would do at times when such an emergency was not taking place. Coastguards giving evidence to us said that they had no idea how the new maritime operations centre and the co-ordination centres would work together.

In their reply to our report, the Government spelled out in more detail what they saw as the main responsibilities of the maritime operations centre, particularly in co-ordinating the work of coastguards across the country. The recent agreement on the roles and responsibilities of coastguards under the new system might also bring greater clarity in this area. Will the Minister explain how the new system will work—not just during a major incident, but at quieter times?

We heard strong criticism of the decision to close three maritime resource co-ordination centres before the new system is in place. For example, Shetland coastguards explained that they had to use their own time to gain local knowledge of parts of the northern Scotland coastline for which they would be responsible after the closure of the Forth station. There have been continuing concerns that some co-ordination centres are now severely overstretched.

We were told in March this year that, already, staffing at Belfast co-ordination centre had been below the risk-assessed staffing level on 124 occasions out of 158 shifts. At the same time, Yarmouth co-ordination centre, which has since closed, was moved to daylight-only operations because of staff shortages. It is testament to the professionalism of the service that the closures have been accommodated without major incident.

It was widely believed that ministerial statements and Maritime and Coastguard Agency documents had given a commitment that the maritime rescue co-ordination centres would not be closed until the new system was put in place. This was denied, but the language used by the Minister’s predecessor in the House and some of the documents published by the Maritime and Coastguard Agency back in 2011 were at best ambiguous.

One key area of the dispute is the importance of local knowledge. Coastguards emphasise its importance in their work, and they are tested on their local situational knowledge. Knowing that a particular rock or headland has three names in two languages can help to ensure that assistance reaches people in distress as quickly as possible. The Maritime and Coastguard Agency discounted its significance, considering that local knowledge could be stored electronically, so that it could be used by any coastguard based anywhere. Indeed, when we heard evidence from the chief executive of the Maritime and Coastguard Agency, he seemed to disregard the importance of critical local knowledge, which is about geography, tides and currents, language and dialect, and the availability of additional volunteer sources for rescue in the area concerned.

Coastguards remain concerned about the issue. They challenge whether the knowledge built up over many years by experienced coastguards working in their areas can be replaced by databases. Coastguards taking on new areas of responsibility will still be assessed on their understanding of local factors, although it is hard to see how this will apply to the coastguards in the new marine operations centre. Perhaps the Minister will explain what importance he attaches to coastguards having local knowledge and how it will work under the new system and be tested.

[Jim Fitzpatrick (Poplar and Limehouse) (Lab)]

I am sorry to interrupt my hon. Friend—I sense that she might be concluding. Her Committee has obviously done another thorough job in monitoring the good work of the shipping Minister and his officials under her excellent leadership, but can she give us a sense of what progress she thinks has been made compared with where we were last year and the year before? Is her Committee more worried about the situation? Is there the same level of anxiety, or is she more reassured because of what she has heard in the various examinations that her Committee has undertaken?

[Mrs Ellman]

I thank my hon. Friend for his comments and for the excellent work that he did in a previous capacity. It is good to hear from him. I remain concerned about the situation. There is now more clarity about what exactly is going to happen, but major questions remain. That is why I am pursuing them today. I hope the Minister will be able to give reassuring answers.

Staffing and morale were both raised with the Committee as significant problems. We heard concerns about the level of vacancies in the service, the proportion of coastguards on fixed-term contracts and the loss of experienced staff. The coastguard service’s vacancy rate doubled between December 2010 and November 2012, when it stood at 13.8%. In other words, nearly one in seven posts in the service was vacant. Can the Minister tell us what the current vacancy rate is?

Going back to my hon. Friend’s comments, I continue to receive representations from coastguards. These include allegations of stress caused by understaffing, lack of leave and unreliable communications equipment. The high level of vacancies puts strain on coastguards, who must work harder to fill the gaps. What assessment has the Minister made of the high level of vacancies? Has sickness absence increased? Does the Department even monitor coastguards’ morale? What actions are management taking to help staff get through what is obviously a difficult and unsettling period of change?

Low morale and disillusionment with management were reflected in all the evidence the Committee received from coastguards. We have received further correspondence that reinforces that since our report was published. For example, we were told that the new contract offered to the coastguard

“increases the number of days worked, reduces the number of days off, reduces the annual hours leave, reduces the opportunity for leave, and reduces the pay by regrading the majority of the older staff to a lower level of pay, capping the shift allowance at a low rate and removing allowances for shoes and telephone line rental—all in all, these changes are unworkable to existing staff and are surely a case for constructive dismissal”.

We have also heard complaints from volunteer coastguards about the operation of the Maritime and Coastguard Agency. Again, long-standing volunteer coastguards feel that they are no longer valued and are subsequently leaving the service. I have received representations from my hon. Friend the Member for Barrow and Furness (John Woodcock) that nine out of 13 volunteer staff at the Walney coastguard have resigned, claiming they have been bullied by MCA staff. Will there be an independent investigation into that? It is clearly a matter of grave concern.

Our report concluded that the loss of experienced coastguards was one of the most significant risks to the successful implementation of the Government’s modernisation programme. Everything we have heard since has confirmed that view. The Maritime and Coastguard Agency now has to manage another round of MRCC closures and find sufficient qualified staff to fill positions in the new maritime operations centre. This is a major challenge. Many experienced coastguards may prefer to leave the service than move to Fareham to take on new roles. Will the Minister tell us when recruitment of MOC staff will begin and what mix of skill and experience he will want staff working there to have? What assistance will be available to coastguards who wish to relocate to Fareham?

The coastguard reform programme will have been stretched over five years when it finally comes to an end in 2015. That is five years of uncertainty and worry for coastguards about their jobs, pay, and terms and conditions. My concern is that by the time the new system is operational, many experienced coastguards will have left, weakening an essential emergency service. I hope that the Minister can demonstrate today that he is actively trying to ensure that that does not happen.

The coastguard service is about saving lives. It is staffed by dedicated people. It deserves the unequivocal support of the Minister and the Maritime and Coastguard Agency. I hope the Minister can assure us today that he is committed to securing the confidence of those who work in this essential service, so that the public’s safety can continue to be protected.