Banking in North Ayrshire

Jim Cunningham Excerpts

Wednesday 14th March 2018 Commons Chamber

[Patricia Gibson]

I do. I will come later to the fact that no cognisance has been shown of the consequences for communities that the banks are supposed to serve.

[Mr Jim Cunningham (Coventry South) (Lab)]

I congratulate the hon. Lady on her timely debate about the whole issue of banks, which affects not only Ayrshire but the whole country. There is a trend for banks to make closures, particularly in countryside areas. People are left to their own devices, with no way of getting money, their giro cheques or other services. This is a national issue. This is the thank you that the public get for bailing the banks out in the first place.

[Patricia Gibson]

The hon. Gentleman has put his finger on the real source of the anger: people’s sense of abandonment and being left to their own devices with no other facilities on which to rely, despite the fact that the bank exists because the taxpayer made sure that it did.

[Patricia Gibson]

Indeed. I thank the hon. Gentleman for his comments, which go to the heart of the issue of financial inclusion, social exclusion and digital exclusion. These things have to be worked out together in some kind of organised fashion.

At one point in its history, RBS championed vowing not to close the last bank in town, but now it is twisting itself into all sorts of shapes to dissociate itself from that promise. I suppose the PR men for RBS found the appeal of that vow attractive, but now it seems that RBS is embarrassed by it and is no longer holding to it. We have heard a little tonight about banking online. We hear about this a lot, and I accept, as we all do, that many people now choose to bank online. There is no dispute about that. If it suits the lifestyle and needs of those who choose to bank online, good luck to them, but many do not bank online, for a variety of reasons. As the hon. Gentleman said, many choose not to do so because they are digitally excluded; this is a choice that they are not able to make.

[Mr Jim Cunningham]

The hon. Lady raised a very interesting point, because there is an issue with broadband, particularly in the countryside. A lot of people have problems with BT and broadband, and that denies people the opportunity to go online, if they so wish.

[Patricia Gibson]

The hon. Gentleman is absolutely right about that. The banks talk about online banking as though it is a choice, but for many people it is not a choice, as they are digitally excluded. Many people may not be digitally excluded but may simply decide that online banking is not for them, for whatever reason. For the record, I put myself in that category, as I choose not to bank online. The point is that it should be up to the customer to choose how and when they bank, and it is not up to the banks to make that decision for us. But what we have now is a situation where the banks have decided, most cynically, that those of us who have chosen not to bank online must be herded into that particular pen, despite our will.