Business of the House

Jessica Morden Excerpts

Thursday 26th May 2016 Commons Chamber

[Dr Coffey]

I understand entirely what my hon. Friend is referring to. It is an interesting part of the law. The people better placed to answer his specific queries will be at the Dispatch Box on Monday 6 June.

[Jessica Morden (Newport East) (Lab)]

Constituents of mine who work for, or who have experienced trying to get in touch with, Her Majesty’s Revenue and Customs will not at all have been surprised this week by a National Audit Office report highlighting how job losses have led to the loss of up to £97 million last year and the tripling of call times. May we have time for a debate on this matter, not least for those who have spent many frustrating hours trying to get through to HMRC hotlines?

[Dr Coffey]

I recognise what the hon. Lady says. It is frustrating to have to wait a considerable time. HMRC civil servants are dedicated and focused on ensuring people pay the correct tax in the first place, which is important in preventing frustration later. I note her point, however, and will make sure the Treasury is aware of it.