Child Support Collection (Domestic Abuse) Bill

Jess Phillips Excerpts

Committee stage
Wednesday 14th December 2022 Public Bill Committees

Finally, clause 4 sets out standard but crucial information about the Bill. It covers the extent, short title and commencement, which will bring the Bill into force. The Bill is an important measure that will protect victims of domestic abuse when using the Child Maintenance Service. On Second Reading, the Bill received cross-party support, and I hope that it will continue to do so today.

[Jess Phillips (Birmingham, Yardley) (Lab)]

It is a pleasure to serve under your chairship, Ms McVey—especially as I seem to recall that when I was first in this place, you were in charge of this particular Department.

I rise in total support of the Bill, which seeks to address something that has long been a problem. The Labour party would never stand in the way of any such progress.

I want to push on some areas of the Bill that the Government may need to look at as it goes through the House, to ensure that it is what it should be. As the right hon. Member for Aldridge-Brownhills mentioned, domestic abuse victims using the collect and pay system, which is the better system for them, would currently have to pay 4% of any take. Through no fault of their own, these women are often destitute, and they would be being charged 4%. Will the Minister also tell us about the training that CMS officials will have? It is my understanding that it is in-house training, not provided by specialists, and concerns have been raised about the standards of domestic abuse training.

I want to make special mention of a woman called Emma Day. Emma Day was murdered by her partner, and I work with her family regularly. Her domestic homicide review stated:

“The current response of the CMS to domestic abuse could potentially heighten the risk to victims when making a child maintenance application.”

Emma was murdered by her ex-partner in May 2017. He had warned her not to pursue him for child support, threatening her life. Emma told the CMS staff this, but they reinstated a claim for Mr Morris to pay. He killed her shortly afterwards. The coroner’s inquest said:

“A public body has an obligation to minimize risk when there is evidence of a threat to life.”

Although the Bill is a step forward, it should be the first step in a long line. Frankly, anybody in this room who has done constituency casework will know how woeful the Child Maintenance Service is. There is also a problem of enforcement. Enforcement is used by the Department for Work and Pensions incredibly effectively in other areas, but not so much in this area, where very little is done when people do not pay, leaving women destitute, more vulnerable and more likely to end up in further danger and peril.

This is a brilliant Bill, and I commend the hon. Member for Hastings and Rye on it and support it completely. Could the Minister tell us when the review promised by the Government of the CMS response in the case of Emma Day will be with us? It was completed in May. We have had no response, and Emma’s family were told in October that it would be coming forward. On this day, as we are talking about domestic abuse and the Child Maintenance Service, I wonder if she could answer that question.

[Rachel Maclean (Redditch) (Con)]

It is a pleasure to follow the hon. Member for Birmingham, Yardley, and I give my strong support to my hon. Friend the Member for Hastings and Rye, who has done a fantastic job of progressing this really important piece of legislation. I will not detain the Committee long, but I want to reference the work she is doing, which sits in the wider context of all the work the Government are doing to tackle the horrendous, insidious, dangerous and life-threatening issue of domestic abuse.

What we are doing here is really important, because it shines a light on the economic abuse and coercive control aspects of domestic abuse, which we now understand, thanks to this Government passing the Domestic Abuse Act 2021 and implementing all the measures that flow from that, including the offence of coercive and controlling behaviour. We understand that domestic abuse can be about manipulating finances and manipulating access to children. Children are often at the frontline of the awful tension and dynamic between the partners, and are often used as a weapon by an abusive or manipulative man against a woman. As the hon. Member for Birmingham, Yardley rightly said, it can often become a threatening and escalating pattern of violence and abuse, which unfortunately all too often ends in a woman being killed.

The Bill is a really important piece of the jigsaw. We must keep pushing across the whole of Government to implement the series of measures highlighted in the domestic abuse plan. My hon. Friend the Minister and I have worked closely together, because of the vital links between the DWP, the Home Office and other Government Departments; this is not an issue that any Government Department can tackle on its own. I commend the Minister and her Department for all the work that they have done, including the vital responses in Jobcentre Plus, the training that the Minister has brought in, and initiatives such as the black dot. All that work adds to the frontline support for victims of abuse, alongside things such as the Ask for ANI—Action Needed Immediately—service, and the other vital helplines that the Government have provided.

I thank the organisation Surviving Economic Abuse, which has done some fantastic work, supported by the Government, and has provided vital advice. It has really raised the game in highlighting what economic abuse looks like and where people can go to get help. My right hon. Friend the Member for Aldridge-Brownhills rightly highlighted the issue of deductions from payments. These people really need those payments, especially in a cost of living crisis. Surviving Economic Abuse, in its report “The Cost of Covid-19”, highlighted that 84% of women were worried about access to child maintenance payments

“as a result of the perpetrator’s actions”.

Often the fear of being unable to support their children if they leave can be a reason why women choose to stay in an abusive relationship. Sorting that out will be tremendously helpful. We found that during covid sometimes people stopped making payments, adding to the already unbearable pressure.

I look forward to hearing from the Minister how she will continue all the work she is already doing to ensure that frontline staff understand the issues. We talk about domestic abuse needing to be evidenced by the victim. We must remember that these are traumatised women, who are already facing an incredibly difficult situation. We need to make the process as light-touch, trauma-informed and compassionate as possible, so that when they come and explain their situation, they will be received sympathetically and measures can be put in place swiftly. I would be keen to hear what the evidence gathering process will look like, to ensure that the DWP is working with the specialist organisations that are doing so much on this front.

I wish the Bill well. I again thank my hon. Friend the Member for Hastings and Rye, and I look forward to hearing from the Minister.

--- Later in debate ---

[Jess Phillips]

Is the Minister aware that if someone who has a job tries to get into a refuge, it is almost impossible to pay the cost of living in that refuge? The vast majority of people who live in a domestic abuse refuge are benefit dependent. In case after case, year after year, if women in work come forward, the decision is to leave their job or get out of the situation; and nothing has been done about that. Although the issue is important in jobcentres, the current situation is discriminatory.

[Mims Davies]

I thank the hon. Lady for that point. That is exactly why the EDAC and working with employers is vital.

[Jess Phillips]

What about the benefits system?

[Mims Davies]

I will come to that. It is vital for employers to have that advice, so that they can understand such a situation and support people—if those people are in work, or if they are coming out of a refuge situation and want to go into work. I am very aware of the benefits situation that the hon. Lady mentioned; it is part of my new portfolio and something I am looking at. I will be happy to engage with the hon. Lady. It concerns me deeply as a woman. If I were in that situation, it would be difficult to move forward. I take her point.

--- Later in debate ---

[Mims Davies]

Very much so. This legislation is important for anyone in a perilous situation at home. To be clear, such abuse is criminality in the home. If it took place on our neighbour’s front lawn or down the precinct, it would be criminal. Whoever is involved and however it is brought about, it is criminality. For anyone involved in domestic abuse—anyone perpetrating it, male or female, and whether on a male or a female—it is criminality, fair and square. Those people it is happening to should be empowered and supported to come forward. I thank my right hon. Friend for making that point.

Let me make some progress. I will discuss why the Bill came about, which we have touched on briefly. The CMS processes and policies are regularly reviewed and kept in line with best practice. The Department commissioned an independent review of the way in which the CMS supports survivors of domestic abuse, because we want to take practical steps to ensure that those who have suffered domestic abuse can use the CMS safely and with confidence.

We have learned lessons from customers’ experiences and acted on their feedback. We have consulted with stakeholders, some of whom we have heard about today. The Independent Case Examiner—ICE—who is the complaints arbitrator, highlighted a case where a paying parent was allowed access to direct pay, despite there being a non-molestation order in place. That is incredibly worrying. We need to make sure we have aligned our policy in accordance with the ICE view that that was inappropriate, despite the paying parent paying their maintenance in full and on time.

We are not complacent with this. The day-to-day policy sits with my noble Friend in the other place, Baroness Stedman-Scott. She is very strident that the CMS must be at its best. We must learn when things go wrong, and we must be strident in pursuit of parents doing the right thing for their children. We can all agree on that.

The collection charges are applied to all CMS collect and pay cases. The charges are 20% on top of the liability for the paying parent, and 4% of the maintenance received for the receiving parent. I appreciate and understand colleagues’ points. The charges were originally introduced to provide both parents with an incentive to collaborate. Running the collect and pay service incurs costs to the taxpayer. It is therefore reasonable for most parents to contribute towards running this service.

However, we recognise that many parents who the Bill aims to support could be among the most vulnerable groups, as my hon. Friend the Member for Hastings and Rye has said. Full consideration is being given to exempting victims of domestic abuse from collection charges, although collection charges do not form part of the primary legislation and are set out in secondary legislation. We are clear that charges on the whole are the right approach, but we are willing to consider, and are rightly considering, where exemptions may be appropriate. I hope that reassures the Committee.

The hon. Member for Birmingham, Yardley asked about domestic abuse training. We have substantially strengthened the CMS procedures and processes to support customers experiencing domestic abuse, and to help them to tell us what is going on. I hope this reassures the hon. Member: with particular input from Women’s Aid, a programme of domestic abuse training has been designed and delivered for all CMS caseworkers. [Interruption.] If the hon. Member knows different and is concerned, I am happy to hear more from her and from Women’s Aid.

Let me provide some details. The training recognises that domestic abuse can take various forms, as we heard from my hon. Friend the Member for Redditch. It can be physical, psychological, emotional and financial. The training gives appropriate signposting to domestic abuse support groups, and advice on contacting the police if necessary. If customers do not feel able to do that, they are asked whether they are content for the Child Maintenance Service to do so on their behalf. We are strident in making sure that those people engage with us and are supported.

[Jess Phillips]

As a professional in this area, even from the description of the training I have concerns about the line being taken. For example, I would never tell somebody that I was going to call the police unless there was a genuine threat to their life in that moment. The training is not designed or delivered by Women’s Aid; there has been a conversation with Women’s Aid. I urge the Department to have independent specialist training by professionals.

[Mims Davies]

I am telling the Committee the steps we have taken to secure better training for the people on our phones, but I appreciate the hon. Lady’s point and that her for it. A complex needs toolkit has been developed for caseworkers that includes clear steps to follow to support customers who are experiencing abuse. The toolkit is regularly reviewed and strengthened on the basis of customer insight to ensure that we evaluate the effectiveness of the guidance and training on domestic abuse. This is a complex area that I cannot cover fully in Committee, but I am happy to take the hon. Lady’s points, including on Women’s Aid, to the service as a challenge. I hope that comforts her.