Independent Water Commission: Final Report

Debate between Jeremy Wright and Emma Hardy

Tuesday 10th February 2026 Westminster Hall

[Emma Hardy]

With respect to the hon. Lady, I do not believe that she was in this debate from the start.

[Sir Jeremy Wright (in the Chair)]

I am grateful to the Minister. It is of course up to the Minister to give way to whoever she wishes to, but she is perfectly right. The hon. Member was not here for the vast majority of the debate, and it is not courteous to the House, to this Chamber or to those who have participated in the entirety of the debate for her to seek to intervene at this late stage.

[Emma Hardy]

I turn now to regulation and the case for establishing a new single water regulator. As mentioned, that has to go alongside continuing what we have at the moment. Fundamental reform of water regulation is required, bringing together the economic and environmental planning, and looking at a singular accountable improvement body and enabling a whole-firm view of water company performance. The Liberal Democrat spokesperson, the hon. Member for Westmorland and Lonsdale (Tim Farron), called it phase 2 or round 2 —I am not sure what the right phrase is, but we will be back with further legislation. This is absolutely what we need. We are looking at a chief engineer being embedded in the new regulator, ensuring companies focus on fixing crumbling pipes, treatment works and on engineering expertise—it is shocking that we have not had engineering expertise. We are looking at greater stability, transparency and protection for customers.

Until then, existing regulators must retain their full legal powers and responsibility. However, the Government are determined to ensure that the future regulator does not inherit the problems of the past. Leadership appointments for the new regulator, including a chair designate, will therefore be made at the earliest opportunity, and they will drive the design and direction of the new regulator to support a smooth transition. Before that, early steps are now being taken to look at joining up regulatory activity, particularly between Ofwat and the Environment Agency, until the new regulator is established.

--- Later in debate ---

[Emma Hardy]

Thank you. Where was I? We are putting customers first. We want to end the steep, huge hikes that we have seen in bills and make sure that that never happens again. We have introduced our customer panels. We have just seen the first of those happening in South West Water, and they are being run by the Consumer Council for Water. We are listening to customer voices and making sure that they are at the heart of water companies. We need to do more. The water ombudsman will help to restore the balance, but fundamentally, we want customers to feel that they are listened to, are at the heart of this and are important. Having the customer panels and strengthening the ombudsman will make the processes around customers’ experiences much better.

On bills, we are about to respond to our consultation on WaterSure. How do we make water more affordable for people with disabilities, with large families, and for people who have a health need and therefore need to use more water? We are doubling the social tariff support and holding companies to the commitment to end water poverty by 2030.

Water meters were mentioned, and they can help huge numbers of people save money. I encourage everybody to talk to their constituents about that. I remember speaking to an elderly lady who was on her own, and she told me that she was really worried that her bill would go up with a water meter. I said, “How many bedrooms do you have?” She said, “Three. It is a family home, but the kids have moved out.” I told her that her bill would be less if she got a water meter. The great thing about water meters is that they can not only save money, but help us think about our water use, and they can support the environment.

There is a section in the White Paper on water security—it is an important issue for us—that looks at making sure we deal with the growing demands being placed on our system. How much water do we need for the homes that we want to build and for businesses and growth? How much water do we have? How do we address the gap? There are exciting things around thinking about sustainable urban drainage, water use, building regulations and how we use grey water harvesting. All these things must inform our thinking. In fact, tomorrow I am talking to the Lords Environment and Climate Change Committee about drought, and water management is one thing that is related.

This Government are committed to delivering lasting change, restoring confidence and ensuring resilient, sustainable water systems that work for customers, the environment and future generations.

[Sir Jeremy Wright (in the Chair)]

I call Edward Morello, who has less than one minute.

Online Harms White Paper

Debate between Jeremy Wright and Emma Hardy

Monday 8th April 2019 Commons Chamber

[Jeremy Wright]

The right hon. Gentleman will see among the list of harms exactly this type of activity. It is important that we place the obligation on those who operate online platforms to take their responsibilities seriously. I stress that we are predominantly interested in user-generated content, not so much the sales platforms, but he will see what is said in the White Paper. We will be grateful for his input on where he thinks we might develop ideas. I hope he will choose to respond to the consultation accordingly.

[Emma Hardy (Kingston upon Hull West and Hessle) (Lab)]

The Secretary of State might be aware that I have been meeting the Minister for suicide prevention, the Under-Secretary of State for Health and Social Care, the hon. Member for Thurrock (Jackie Doyle-Price), to discuss my deep concern and upset over the rising number of suicides in my constituency. Just last week, there were thousands of posts under the hashtag “suicide” on Instagram. What can the White Paper do to address that?

[Jeremy Wright]

The hon. Lady makes a very important point. She will see in the White Paper that we think the prohibition of material that promotes suicide is exactly something that the online platforms should concern themselves with. They need to think why it is that in some cases when people enter certain search terms what comes up is material promoting suicide, rather than advice and guidance on what could be done to help. That is exactly the kind of action we will expect online companies to take. If they do not, it will be hard for them to persuade the regulator that they are doing all they reasonably can to keep their users safe.