Jeremy Lefroy
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Immigration Queues (UK Airports)
Jeremy Lefroy Excerpts(12 years, 7 months ago)
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Damian Green
As I said, new rosters are coming in at Heathrow in the coming weeks, which have been agreed with the work force. That is a significant step forward, because it will mean that they can be there when they need to be there to do the most effective job. I can only repeat what I have said before: the vast majority of the workers in Border Force are extremely knowledgeable about their job and know how important it is. They want to do it as effectively as possible and it is the job of the management of Border Force to enable them to do that.
Jeremy Lefroy (Stafford) (Con)
I happened to be in the immigration queue in Birmingham airport when the systems went down—the incident to which the Minister referred. I must thank members of the UK Border Force and staff at Birmingham airport who were on hand at the time to ensure that it was resolved as soon as possible. I noticed that there seemed to be a bit of confusion about what action should be taken when the systems go down. Will he reassure me that steps are in place so that, should that happen again, we will not have the kind of delays that could have happened?
Damian Green
One of the lessons we drew from the John Vine report was that there needed to be much clearer instructions about what to do in those very rare emergencies. That work is now advanced and is an extremely important part of the improvements that we will see.