Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps (a) his Department and (b) its public bodies are taking to (i) develop and (ii) use artificial intelligence approaches to British Sign Language.

Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)

Providing British Sign Language (BSL) translations of pre-recorded audio and video content on public services is a legislative Web Content Accessibility Guidelines (WCAG) 2.2 AAA criterion. As outlined in the Government Service Standard, all digital government services must as a minimum meet Level AA. AAA is best practice.

Through the Service Standard and Service Assessments, the Government Digital Service encourages departments to incorporate BSL into service design. In May this year DVSA (Driver and Vehicle Standards Agency) launched the UK Government’s first British Sign Language (BSL) online translation service for candidates booking their theory test online. DVSA held a series of user research session with BSL users, with one participant calling the service ‘life-changing’.

There are opportunities to use AI to accelerate the creation of accessible content across public services. If public bodies trial the use of AI in approaches to BSL, they would be required to conform with both WCAG and the Service Standard, and must conduct research with disabled people, including Deaf users and where appropriate to the service provision, those who use sign language or a sign language interpreter to interact with the service.

Regardless of if AI generated, services must also make sure any BSL video is culturally appropriate by working with the BSL community, testing it, or getting feedback.

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what steps (a) his Department and (b) its public bodies are taking to (i) develop and (ii) use artificial intelligence approaches to British Sign Language.

Answered by Nick Thomas-Symonds - Paymaster General and Minister for the Cabinet Office

Providing BSL translations of pre-recorded audio and video content on public services is a legislative Web Content Accessibility Guidelines (WCAG) 2.2 AAA criterion. As outlined in the Government Service Standard, all digital government services must as a minimum meet Level AA. AAA is best practice.

Through the Service Standard and Service Assessments, the Government Digital Service encourages departments to incorporate BSL into service design. In May this year DVSA (Driver and Vehicle Standards Agency) launched the UK Government’s first British Sign Language (BSL) online translation service for candidates booking their theory test online. DVSA held a series of user research session with BSL users, with one participant calling the service ‘life-changing’.

There are opportunities to use AI to accelerate the creation of accessible content across public services. If public bodies trial the use of AI in approaches to BSL, they would be required to conform with both WCAG and the Service Standard, and must conduct research with disabled people, including Deaf users and where appropriate to the service provision, those who use sign language or a sign language interpreter to interact with the service.

Regardless of if AI generated, services must also make sure any BSL video is culturally appropriate by working with the BSL community, testing it, or getting feedback.

Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what steps (a) her Department and (b) its public bodies are taking to (i) develop and (ii) utilise artificial intelligence approaches to British Sign Language.

Answered by Ian Murray - Minister of State (Department for Science, Innovation and Technology)

Providing BSL translations of pre-recorded audio and video content on public services is a legislative Web Content Accessibility Guidelines (WCAG) 2.2 AAA criterion. As outlined in the Government Service Standard, all digital government services must as a minimum meet Level AA. AAA is best practice.

Through the Service Standard and Service Assessments, the Government Digital Service encourages departments to incorporate BSL into service design. In May this year DVSA (Driver and Vehicle Standards Agency) launched the UK Government’s first British Sign Language (BSL) online translation service for candidates booking their theory test online. DVSA held a series of user research session with BSL users, with one participant calling the service ‘life-changing’.

There are opportunities to use AI to accelerate the creation of accessible content across public services. If public bodies trial the use of AI in approaches to BSL, they would be required to conform with both WCAG and the Service Standard, and must conduct research with disabled people, including Deaf users and where appropriate to the service provision, those who use sign language or a sign language interpreter to interact with the service.

Regardless of if AI generated, services must also make sure any BSL video is culturally appropriate by working with the BSL community, testing it, or getting feedback.

Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what steps (a) his Department and (b) its public bodies are taking to (i) develop and (ii) use artificial intelligence approaches to British Sign Language.

Answered by Jake Richards - Assistant Whip

Providing British Sign Language (BSL) translations of pre-recorded audio and video content on public services is a legislative Web Content Accessibility Guidelines (WCAG) 2.2 AAA criterion. As outlined in the Government Service Standard, all digital government services must as a minimum meet Level AA. AAA is best practice.

Through the Service Standard and Service Assessments, the Government Digital Service encourages Departments to incorporate BSL into service design. In May this year, DVSA (Driver and Vehicle Standards Agency) launched the UK Government’s first British Sign Language (BSL) online translation service for candidates booking their theory test online. DVSA held a series of user research session with BSL users, with one participant calling the service ‘life-changing’.

There are opportunities to use AI to accelerate the creation of accessible content across public services. If public bodies trial the use of AI in approaches to BSL, they would be required to conform with both WCAG and the Service Standard, and must conduct research with disabled people, including Deaf users and where appropriate to the service provision, those who use sign language or a sign language interpreter to interact with the service.

Regardless of if AI generated, services must also make sure any BSL video is culturally appropriate by working with the BSL community, testing it, or getting feedback.

Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps (a) her Department and (b) its public bodies are taking to (i) develop and (ii) use artificial intelligence approaches to British Sign Language.

Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)

Providing BSL translations of pre-recorded audio and video content on public services is a legislative Web Content Accessibility Guidelines (WCAG) 2.2 AAA criterion. As outlined in the Government Service Standard, all digital government services must as a minimum meet Level AA. AAA is best practice.

Through the Service Standard and Service Assessments, the Government Digital Service encourages departments to incorporate BSL into service design. In May this year DVSA (Driver and Vehicle Standards Agency) launched the UK Government’s first British Sign Language (BSL) online translation service for candidates booking their theory test online. DVSA held a series of user research session with BSL users, with one participant calling the service ‘life-changing’.

There are opportunities to use AI to accelerate the creation of accessible content across public services. If public bodies trial the use of AI in approaches to BSL, they would be required to conform with both WCAG and the Service Standard, and must conduct research with disabled people, including Deaf users and where appropriate to the service provision, those who use sign language or a sign language interpreter to interact with the service.

Regardless of if AI generated, services must also make sure any BSL video is culturally appropriate by working with the BSL community, testing it, or getting feedback.

The Department for Transport is committed to creating accessible communications for British Sign Language (BSL) users, as set out in our British Sign Language 5-year plan.

The Department and its public bodies have not yet directly taken steps to develop or use artificial intelligence (AI) approaches to British Sign Language. However, as described in both our Transport AI Action Plan and our Science Innovation and Technology Plan, the Department has used its First of a Kind funding programme to supported innovative AI projects like Signapse Ltd’s mobile app that uses AI to turn timetable and station information into British Sign Language for deaf customers. There are now several examples in the public domain of this kind of application of AI for providing passenger information in BSL being used by train operators and other transport providers.

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, what steps (a) her Department and (b) its public bodies are taking to (i) develop and (ii) use artificial intelligence approaches to British Sign Language.

Answered by Ian Murray - Minister of State (Department for Science, Innovation and Technology)

Providing BSL translations of pre-recorded audio and video content on public services is a legislative Web Content Accessibility Guidelines (WCAG) 2.2 AAA criterion. As outlined in the Government Service Standard, all digital government services must as a minimum meet Level AA. AAA is best practice.

Through the Service Standard and Service Assessments, the Government Digital Service encourages departments to incorporate BSL into service design. In May this year DVSA (Driver and Vehicle Standards Agency) launched the UK Government’s first British Sign Language (BSL) online translation service for candidates booking their theory test online. DVSA held a series of user research session with BSL users, with one participant calling the service ‘life-changing’.

There are opportunities to use AI to accelerate the creation of accessible content across public services. If public bodies trial the use of AI in approaches to BSL, they would be required to conform with both WCAG and the Service Standard, and must conduct research with disabled people, including Deaf users and where appropriate to the service provision, those who use sign language or a sign language interpreter to interact with the service.

Regardless of if AI generated, services must also make sure any BSL video is culturally appropriate by working with the BSL community, testing it, or getting feedback.

Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps (a) her Department and (b) its public bodies are taking to (i) develop and (ii) use artificial intelligence approaches to British Sign Language.

Answered by Sarah Jones - Minister of State (Home Office)

Providing BSL translations of pre-recorded audio and video content on public services is a legislative Web Content Accessibility Guidelines (WCAG) 2.2 AAA criterion. As outlined in the Government Service Standard, all digital government services must as a minimum meet Level AA. AAA is best practice.

Through the Service Standard and Service Assessments, the Government Digital Service encourages departments to incorporate BSL into service design. In May this year DVSA (Driver and Vehicle Standards Agency) launched the UK Government’s first British Sign Language (BSL) online translation service for candidates booking their theory test online. DVSA held a series of user research session with BSL users, with one participant calling the service ‘life-changing’.

There are opportunities to use AI to accelerate the creation of accessible content across public services. If public bodies trial the use of AI in approaches to BSL, they would be required to conform with both WCAG and the Service Standard, and must conduct research with disabled people, including Deaf users and where appropriate to the service provision, those who use sign language or a sign language interpreter to interact with the service.

Regardless of if AI generated, services must also make sure any BSL video is culturally appropriate by working with the BSL community, testing it, or getting feedback.

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps (a) his department and (b) its sponsored bodies are taking to (i) develop and (ii) utilise Artificial Intelligence approaches to British Sign Language.

Answered by Zubir Ahmed - Parliamentary Under-Secretary (Department of Health and Social Care)

The Department and its sponsored bodies are not currently taking steps to develop or use artificial intelligence approaches to British Sign Language. However, the Department is aware of products that are being developed in this space and at pace. As and when developed and approved for use, the Department would welcome proposals for their assessment for use in the National Health Service based on the cost effectiveness and service and quality improvement.

Question to the Department for Education:

To ask the Secretary of State for Education, what steps (a) her Department and (b) its public bodies are taking to (i) develop and (ii) use artificial intelligence approaches to British Sign Language.

Answered by Olivia Bailey - Parliamentary Under-Secretary of State (Department for Education) (Equalities)

The department's internal AI team have recently begun the process of looking at the development of AI solutions that can enhance accessibility for British Sign Language (BSL).

We are assessing available tools and looking to adapt them to fit the identified needs. Our aim is to ensure equitable access and compliance with the BSL Act 2022. We will be taking a phased approach to demonstrate value, and aim to position the department as a leader in inclusive, AI-driven education.

There are opportunities to use AI to accelerate the creation of accessible content across public services. If public bodies trial the use of AI in approaches to BSL, they would be required to conform with both Web Content Accessibility Guidelines and the Service Standard, and must conduct research with disabled people, including Deaf users and, where appropriate to the service provision, those who use sign language or a sign language interpreter to interact with the service.