HM Passport Office Debate

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Department: Home Office

HM Passport Office

Jason McCartney Excerpts
Thursday 12th June 2014

(10 years, 5 months ago)

Commons Chamber
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Baroness May of Maidenhead Portrait Mrs May
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The hon. Gentleman raised the issue of the MPs’ hotline in the House earlier in the week. My hon. Friend the Immigration Minister said that if he gave him the details, he would pursue the case. I am conscious of the concerns that a number of Members have raised about the MPs’ hotline, which is an issue we will pursue.

Jason McCartney Portrait Jason McCartney (Colne Valley) (Con)
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I welcome the extra staff working extra hours to tackle the exceptional demand. Many of the constituents contacting me are parents applying for first-time passports for children or renewals for younger children. Will the Home Secretary clarify the time scales that those parents should expect for their passport applications?

Baroness May of Maidenhead Portrait Mrs May
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As I said, the straightforward applications for a straightforward renewal of the passport are normally expected to be within three weeks, but some are going beyond that. Where it is a first-time application and an interview is required, it can take longer. I would expect a child’s first-time application to be within normal times, but if someone does not present the absolutely correct documentation, the application will take longer, which sometimes happens. As I indicated earlier, either the Immigration Minister or I will ensure that we write urgently to MPs to set out the measures taken and relevant details such as when people will be able to demonstrate an urgent need to travel in order to be upgraded.