Oral Answers to Questions

Debate between Janet Daby and Nigel Huddleston

Tuesday 19th December 2023 Commons Chamber

[Nigel Huddleston]

I thank my hon. Friend the Chair of the Treasury Committee for raising this issue with me. We want to ensure that people can be served accurately and effectively through the most efficient channels. Two thirds of calls to the self-assessment line could be resolved online, through other channels—I highly recommend the app, for example. Last year, HMRC received over 3 million calls on three issues—resetting a password, getting a tax code and getting a national insurance number—that could easily be resolved digitally. People will still be able to call in, but we need to redeploy resources away from very simple questions towards those most in need, which will help those who are digitally unaware.

[Janet Daby (Lewisham East) (Lab)]

T5.   Mr Speaker, I wish you, your staff and everyone across the House a very happy Christmas. It has been reported that the Prime Minister instructed a £40 million VIP helicopter service that had been earmarked for closure to continue to provide him with flights. Will the Treasury publish a cost-benefit analysis of that decision for taxpayers to see?