Prepayment Meters: Ofgem Decision
Debate between Janet Daby and Graham Stuart
Janet Daby (Lewisham East) (Lab)
According to information from the Ministry of Justice, on 1 February The Times published a story revealing that British Gas routinely sends debt collectors to break into customers’ homes and forcibly fit pay-as- you-go meters, even when those customers are known to have extreme vulnerabilities. Is this not just another example of the Government’s failure to regulate our broken energy market?
Graham Stuart
I would say no, because there are clear duties on the suppliers, in this case British Gas, which is why I spoke to its chief executive last week to tell him how disgusted the Government and indeed the whole House were with that behaviour, that it was unacceptable, that the proper processes had to be followed and that we had to ensure that people were treated fairly.