Janet Daby
Main Page: Janet Daby (Labour - Lewisham East)Department Debates - View all Janet Daby's debates with the Home Office
(2 years, 6 months ago)
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Kevin Foster
Obviously we are sorry to hear of the circumstances. There are issues sometimes with issuing passports overseas, particularly where, for example, there have been local restrictions, but given the circumstances, I would be very happy to pick up the case and see what we can do, or if we can arrange some sort of documentation to allow them to travel pending the passports.
Janet Daby (Lewisham East) (Lab)
We are hearing so many moving cases where there have been deep failures within the Home Office that are not being addressed and need to be addressed. I have no doubt that Passport Office staff are working incredibly hard, but they can only work effectively if they have the resources to do so. I find it astonishing that the Government are unable to manage a Government agency. I have a constituent who is a dual national and who has applied for her passport to be renewed, which took several months. That has been resolved, but she was told that she would receive her passport within two weeks, and it has been more than four weeks. She cannot get through to the Passport Office by any means, and my staff were cut off from the MPs’ hotline after 45 minutes, but they are persistent. Will the Minister agree to look at that case as well?
Kevin Foster
I am very happy to. As I have touched on, we accept that the performance of the telephone lines is not acceptable, and we are making moves to change that, but I am happy to pick up that particular case.