Universal Credit Project Assessment Reviews

Jamie Stone Excerpts

Tuesday 5th December 2017 Commons Chamber

[Debbie Abrahams]

I do not think that gets away from the ultimate ruling, which was that these things should be published. I understand exactly what the hon. and learned Lady is saying, but at the end of the day the ICO ruled that these PAR reports must be published.

[Jamie Stone (Caithness, Sutherland and Easter Ross) (LD)]

I make no apologies for raising this point repeatedly in this place. In a rural and remote constituency such as mine, the lack of ability for people to link up online is surely impeding any roll-out of UC. I am sure the hon. Lady recognises that, and the issue has to be taken on by Her Majesty’s Government. Meanwhile, it is of great concern in my constituency.

[Debbie Abrahams]

The hon. Gentleman makes a fair point. Again, we need to know the extent of the issues. I am sure the information system is one of those concerns. The Information Commissioner described the PARs as giving

“a much greater insight than any information already available about the Universal Credit Programme.”

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[Mr Gauke]

Let me make a little bit of progress.

In the autumn Budget, the Chancellor announced a comprehensive package of improvements to put more money into claimants’ hands earlier and to ensure that there is extra support for those who need it most. This month, new guidance will be issued to staff to ensure that claimants in the private rented sector who currently have their housing benefit paid directly to landlords will be offered that option when they join universal credit. In January, we are making changes to advances by extending the recovery period from six months to 12 months, and increasing the amount of support a claimant can receive to up to 100% interest-free. In addition, from spring next year, we will be making it possible to apply for an advance online. From February, we are removing the seven-day waiting period. From April, we are providing an additional two weeks of payment to new claimants already receiving housing benefit as they transition on to universal credit, which, for the avoidance of doubt, will benefit 2.3 million people.

[Jamie Stone]

I know that I am beginning to sound like a stuck record, but the Secretary of State talks about doing things online. I am a new Member—I am not a Privy Counsellor; I do not go to these smart Committees—but I still have the problem that there are people in my vast and remote constituency who cannot go online. This is a big problem. What discussions has the Secretary of State had with the Scottish Government about trying to get broadband rolled out exactly where we need it?

[Mr Gauke]

The hon. Gentleman raises an important point about broadband roll-out, which obviously, as he knows, is not my responsibility. I understand that there are significant concerns about how that is progressing. It is the case that jobcentres provide the ability for people to complete forms, and they can also provide information about the availability of wi-fi.

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[Jamie Stone]

Will the hon. Gentleman give way?

[Drew Hendry]

I will do so very briefly, because there is not much time and I want to make these points.

[Jamie Stone]

Once upon a time, the hon. Gentleman and I served on the Highland Council. Does he agree that one of the unwanted side effects of all this was the impact on the council’s budget? He and I had to put money aside to advise constituents about their problems, and that cut into the vital services that we were trying to deliver.

[Drew Hendry]

Indeed it did, and that is one of the manifest problems that I was going to come to. Universal credit is fuelling debt by default, leading some people to be evicted from their homes and placing others under stress due to the threat of eviction. Here is a list of the problems. There are delays, missed payments, poor communication, wrong payments, incorrect deductions, people left without money, people who do not know what is happening, and people who cannot work their way through the system. Universal credit hits the working, the low waged, the self-employed and the disabled, as well as those who are seeking work. At the universal credit summit that we held, we heard all those problems and more.

In the limited time that I have left, I want to make a few more points. The CAB-Macmillan partnership said, of people with terminal illness:

“We’ve not seen anybody fast-tracked through for an earlier payment. In fact we have seen people who are terminally ill dying before their Universal Credit is processed”.

How is that for a problem with universal credit? I have got pages of the stuff here, and I could, if I had the time, give lots more evidence about why universal credit is failing.

This debate is about the information, however. The project assessment reviews are detailed assessments of the implementation of universal credit. As has been said, the Information Commissioner’s Office

“finds that the balance of the public interest supports disclosure of the requested information.”

I pay tribute to John Slater for his tenacity. He deserves the right to access this information. The least the Government can do is to publish the information, but so far they have failed to do so. The justification for why publication is not in the public interest is beyond me, if the Government are so confident about it. The ICO notes that

“the reports provide a much greater insight than any information already available about the UCP, there are strong arguments for transparency and accountability for a programme which may affect 11 million UK citizens and process billions of pounds, which has had numerous reported failings in its governance.”

It is about time that people got the full story about universal credit. I can tell hon and right hon. Members whose constituencies have not experienced a lengthy period of universal credit that they will be glad to get that information before universal credit hits their constituents.

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[James Cartlidge]

I thank the hon. Gentleman for his intervention. However, the number of workless households in the United Kingdom is at an all-time low, and there is no single greater indication that poverty is being beaten than a reduction in the number of workless households. We have made incredible progress. This is not a Dickensian Christmas; it is the Christmas when we have reached the lowest level of unemployment since before I was born, in 1974. [Interruption.]

The hon. Member for Oldham East and Saddleworth (Debbie Abrahams) is trying to intervene from a sedentary position. Let me simply say to her, as I have said in a previous debate on this subject and many times before, that I do not speak theoretically. Like other Conservative Members, I ran a small business before coming to the House. The hon. Lady talks about the effect on pay, but some members of my staff declined pay rises because they would lose so much in tax credit, and refused to work more than 16 hours a week. That was a huge problem, and it brings me to the main point of the debate.

If you want to reform welfare, you have to have a system that deals with inherited problems, particularly the 16-hour issue. The only way to do that without creating much more poverty, and much more dependence on food banks and the like, is to do precisely what I think we are trying to do, and give people incentives to earn more through work. If we give them universal support, they will have the encouragement and the skills to do better in the workplace. The other point about my local jobcentre is that it has been incredibly positive about that experience. This is a joined-up programme that does not just make work pay, but enables people to get more from work and to build a career.

[Jamie Stone]

May I amplify the point made by my hon. Friend the Member for Eastbourne (Stephen Lloyd)? Perhaps all Members on both sides of the House are uncomfortable, even within themselves, about the concept of food banks. When I was growing up, there were no food banks because we did not need them. Surely, ultimately, we all agree that they are an evil sight and we would rather it was not there.

[James Cartlidge]

The hon. Gentleman speaks as if he wanted to abolish food banks. They are run by a charity that is helping people in need, and I have no problem with that. I accept that even in the wealthiest districts of the wealthiest countries in the world there will be people who are struggling for one reason or another, and it is good that there is that sort of provision. The duty of the Government is to build broad policy that encourages people to improve their position in life, to earn higher wages, and to get on.

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[Jamie Stone]

I refer yet again to my vast and very remote constituency. I wholeheartedly endorse the hon. Gentleman’s point, because I have visited DWP staff in Wick in my constituency. I recognise how hard they are working and that they are doing their very best, but travelling to meet clients—if that is what we call them—in the far north-west of Sutherland is an almost impossible task.

[Stephen Kerr]

That is one dimension. Another aspect that I am trying to highlight is the fact that some people need to be visited in their homes, but the DWP does not have the capacity to do that. For example, there are only two people who make such visits in the whole Forth Valley area, and they are overworked.

The process when someone is required to present themselves to provide ID verification can get a bit messy, as people do not always have the ID that they need. Not everyone has a passport or a driving licence, so further interventions are required from other agencies. It is logical for a patient to ask their GP to verify their ID, because surgeries can produce documents, but GP surgeries in my constituency are saying, “Hang on, that’s not our job. We’re not going to give you this information because it is really the DWP that should be talking to us about your identity.” The suggestion that some GP surgeries might begin to charge for such services causes me grave concern.

Time is against me, so I will conclude on the issue of joint claims and split payments. I have concerns about the way in which these payments are being handled. I have spoken to a number of women’s charities, such as Stirling and District Women’s Aid, that have explained why we need to adopt a more flexible approach to split payments. For example, payments for joint claimants should made into either a joint bank account or separate bank accounts. That would protect the most vulnerable people in society—women with young children who are on the receiving end of a rather brutal existence at the hands of some miscreant men.

Finally, we should not be afraid of measurement and reporting, so I welcome the Government’s approach to that. When performance is measured, it improves, and when that performance is reported, the rate of improvement accelerates. That cannot be a bad thing.