The Secretary of State’s Handling of Universal Credit

James Heappey Excerpts

Wednesday 11th July 2018 Commons Chamber

[James Heappey (Wells) (Con)]

I want to talk about three areas: the first relates to the motion and my right hon. Friend the Secretary of State; the second is the experience in Somerset, where some of the first 15 councils to transition to universal credit nearly two years ago are located; and the third is about what might be left to do.

The speech of the hon. Member for Peterborough (Fiona Onasanya) was one of the more constructive to come from the Opposition Benches, but it is impossible to say that this is not a personal motion that confuses real issues around the roll-out of universal credit with an attack on the Secretary of State. I was in the House last week when she did apologise, and she has done the right thing since she initially spoke incorrectly.

The two district councils in my constituency, Sedgemoor District Council and Mendip District Council, transitioned to universal credit on 25 May 2016 and 27 July 2016 respectively, so the Wells constituency has a lot of experience of universal credit. To be honest, when it first arrived, that experience was not very good at all. A report produced by Sedgemoor District Council in January 2017, after about seven months of dealing with universal credit, said all the things that Opposition Members are saying now. People were being left without money for too long, which was reflected in my case load, and an awful lot of people came to see me for help. Local food banks said to me exactly what they have said to other colleagues and in the media: they were seeing a real uptick in referrals.

I would therefore never argue that the roll-out of universal credit has been smooth and that everything has gone swimmingly. However, now that we are two years into the process of Wells residents transferring to universal credit, things have massively improved. People are now transitioning much more smoothly. The number of people seeking my help because they have experienced difficulties has reduced significantly. Jobcentre Plus staff tell me that they see great merit in universal credit and think that it is achieving all the things that it should achieve to help people into work.

[Michael Tomlinson (Mid Dorset and North Poole) (Con)]

My hon. Friend is making a constructive, sensible point. Does he agree that the principle of universal credit must always be that it will pay to get people into work and to simplify what was an overcomplicated and over-bureaucratic system?

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[James Heappey]

My hon. Friend is right. That is absolutely the principle of universal credit, and that is exactly what people in my constituency are experiencing now, because so much has been improved over the two years in which universal credit has been operating.

The Department for Work and Pensions is to be commended for how it has responded to feedback. The skills of DWP staff in call centres around the country, their understanding of the system and their ability to help our constituents when we go to them with casework are all much improved. Frankly, it is wrong to suggest that we should pause or stop something that is now well in train when so much has been learned and so many improvements have been made. That is why I am glad that the Government are keeping on course and maintaining the pace of delivery of universal credit.