DWP: Performance

Debate between James Duddridge and Rachel Reeves

Monday 30th June 2014 Commons Chamber

[Rachel Reeves]

My hon. Friend puts it very succinctly, and I am coming on to some of the examples we have all heard about from our constituency surgeries.

What we here must take care to do and what this Government have now totally failed to do is to remember the human impact, often on people in vulnerable circumstances, of this catalogue of chaos. Behind the bureaucratic language and spreadsheets showing backlogs and overspends are people in need who are being let down and mistreated, and taxpayers who can ill afford the mismanagement and waste of their money. Let me provide just a few examples that I am sure will be familiar to Members of all parties from our constituency surgeries.

In February, a woman came to my surgery in a state of desperation. Her husband had suffered a stroke the previous year, rendering him unfit for work. He applied for the personal independence payment and employment and support allowance, but a month after making the application, they were still waiting just to get their Atos assessment. She had given up work to look after her husband, but because they had not had their decision on PIP, she could not apply for carer’s allowance. They were so short of money that I referred them to one of the food banks. Both had worked for many years and paid into the system, but when they needed support, it was not there for them. In March this year, the husband died. His Atos appointment letter had never come. His wife, now a widow, had been made unwell by all the stress of this experience. She applied for ESA, but she has heard nothing.

[James Duddridge (Rochford and Southend East) (Con)]

Does the hon. Lady regret the fact that it was her Government who appointed Atos in the first place?

[Rachel Reeves]

As the hon. Gentleman will have heard, the example that I gave involved personal independence payments, which were introduced by this Government, not the last one. We have made our position clear. Although we appointed Atos, we said last autumn that it should be sacked. However, it is not just a question of replacing Atos; it is a question of reforming the work capability assessment and introducing targets relating not just to the number of decisions, but to the correct decisions.

Another couple came to me after applying for personal independence payments last August. The husband was asked to attend an assessment on a date when he would be in hospital for a spine operation. Nursing staff at Leeds General Infirmary advised the Department for Work and Pensions that he would be unable to attend the appointment, and he was told that a home assessment would be arranged, but he then heard nothing for months. In May, I wrote to the Department on the couple’s behalf. The reply that I received said simply:

“we will respond to your query as soon as possible but due to the volumes being received and the PIP system still being in its infancy there may be delays in getting back to you”.

Meanwhile, we also referred that couple to a food bank when their money ran out. These people deserve better.