Oral Answers to Questions

Debate between James Duddridge and Paul Maynard

Thursday 13th July 2017 Commons Chamber

[James Duddridge (Rochford and Southend East) (Con)]

14. What steps his Department is taking to simplify ticketing information for rail passengers.

[The Parliamentary Under-Secretary of State for Transport (Paul Maynard)]

Passengers are frustrated by the lack of information they get when choosing their ticket. The problems can be deep-rooted, but when I started as rail Minister I wanted to make rapid progress. I have been working with industry, the regulator and consumer groups, having launched an action plan on fares and ticketing. We are getting on with the job of delivering the many, many proposals contained therein.

[Paul Maynard]

We certainly recognise that fares revenue is crucial to funding the day-to-day operation of the railway. I agree that all franchises should listen to passengers, and ensure that their fare structures are both fair and logical, as well as keenly priced, to support the many passengers who rely upon them.

[James Duddridge]

Southend has two train lines and multiple stations within the Southend boundary. Would it not be simpler if the same ticket could be used on both lines, which would be good for residents and visitors alike? It would clear things up for visitors, allowing them to do journeys into Southend and then pop in somewhere else on the way back to London.

[Paul Maynard]

I agree that Southend’s beauties merit a journey by all passengers, wherever possible. We are seeing rapid technological change on the railway. The growth in smart ticketing and the various ticket media within a relatively short period will enhance the possibility for passengers to experience the flexibility to which my hon. Friend refers. I am looking forward to working with the industry on driving that technological change to make that vision a reality.