Passport Applications

James Clappison Excerpts

Wednesday 18th June 2014 Commons Chamber

[Mrs May]

I have said that we are making arrangements —I said the same in the House last week—to ensure that people who have an urgent need to travel but have not received their passports within three weeks can be upgraded free of charge.

[Mr James Clappison (Hertsmere) (Con)]

I welcome my right hon. Friend’s approach as I welcome the measures she has put in place to deal with these matters. In response to what the right hon. Member for Normanton, Pontefract and Castleford (Yvette Cooper) has just said, will she confirm that, particularly in the case of first-time applications and cases that are not straightforward, these are important and sensitive documents, and security must always come first?

[Mrs May]

My hon. Friend is absolutely right. That is why those applications take more time and why it is important to have first-time interviews. Some people may have applied thinking that they had a straightforward case, but because documents are missing, the form has not been completed properly, or the Passport Office has a query about the information provided, their case ceases to be straightforward and becomes more complex, thus taking longer to deal with.