Asked by: Imran Hussain (Labour - Bradford East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what recent assessment her Department has made of the implications for its policies of trends in the level of take-up of benefits by pensioners; and what steps her Department is taking to ensure that eligible older people are (a) aware of and (b) able to access their entitlements.
Answered by Torsten Bell - Parliamentary Secretary (HM Treasury)
The Government wants all pensioners to get the support to which they are entitled. That is why we have been running the biggest ever Pension Credit take-up campaign. The campaign included adverts on television, radio, social media such as Facebook and Instagram, on YouTube, on advertising screens, including on GP and Post Office screens as well as in the press.
Our drive to increase Pension Credit take up has successfully boosted applications. The latest applications and awards statistics were published on 29 May and are available at: Pension Credit applications and awards: May 2025. The statistics show that the Department received over 285,000 applications since 29 July 2024 and made almost 60,000 extra awards on the comparable period the previous year.
The latest phase of the Pension Credit campaign which started on 29 May will run for six weeks with promotion across print, radio and social media. Targeted promotional messaging is also planned for Carers Week (9th – 15th June).
Since February, the Department has been writing to all pensioners who make a new claim for Housing Benefit and who appear to be entitled to Pension Credit – directly targeting this group and encouraging them to make a claim.
For State Pensions, the Department writes to customers about four months prior to their State Pension age, inviting a claim to State Pension. The letter signposts the customer to claim online – which is the quickest and easiest way to claim. It also includes the telephone number so customers can also claim over the telephone or request a paper claim form.
Claims for Attendance Allowance are primarily made by post. Customers can print the claim form or contact the freephone Attendance Allowance helpline to request a claim form. A claim can also be made online at: www.gov.uk/attendance-allowance/how-to-claim. The Department is currently testing this new digital claim process as a part of its wider service modernisation plans with the aim of providing a streamlined alternative in addition to the current paper application form.
Information and advice about pensioner benefits and entitlements may be available from a range of outlets including Jobcentre Plus offices, DWP and other helplines, Gov.uk and other internet sites, local authorities, Citizens Advice and welfare benefit offices, Social Services, voluntary organisations, such as, Age UK and MacMillan, public libraries, health clinics, doctors' surgeries and health visitors.
Asked by: Imran Hussain (Labour - Bradford East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether her Department is taking steps to (a) review and (b) simplify the process for pensioners to access the benefits they are entitled to.
Answered by Torsten Bell - Parliamentary Secretary (HM Treasury)
DWP is actively reviewing and simplifying the process for pensioners to access the benefits they are entitled to. This includes the ability to apply by various means—digital, paper, or telephony. We are also shifting towards a more integrated approach where our agents can advise and support customers across multiple benefits, rather than being trained in just one pension-related benefit.
To enhance accessibility, we provide various support options, including assistance from agents and third-party organisations, home visits for those unable to complete forms, and services for customers who are deaf or unable to speak on the phone. For the most vulnerable individuals, additional support is available through the Visiting Service and Jobcentres, which offer face-to-face assistance and referrals to specialist support when needed.
I always welcome suggestions for what more we can do to ensure more pensioners get the Support they are entitled to.
Asked by: Imran Hussain (Labour - Bradford East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what recent estimate she has made of the number of eligible pensioners not claiming Pension Credit; and what steps her Department is taking to increase take-up, in the context of Winter Fuel Payment eligibility.
Answered by Torsten Bell - Parliamentary Secretary (HM Treasury)
The most recent estimate of Pension Credit take-up covers the financial year 2022/23 and is available at: Income-related benefits: estimates of take-up: financial year ending 2023 - GOV.UK
The Government wants all pensioners to get the support to which they are rightly entitled. That is why we have been running the biggest ever Pension Credit take-up campaign, which included adverts on Television, radio, social media such as Facebook and Instagram, on YouTube, on advertising screens, including on GP and Post Office screens as well as in the press. Around 11 million pensioners will have also recently received a leaflet promoting Pension Credit along with their State Pension uprating letter.
The latest Pension Credit applications and awards statistics were published on 27 February and are available at: Pension Credit applications and awards: February 2025 - GOV.UK The statistics show that the Department received 235,000 Pension Credit applications in the 30 weeks since the Winter Fuel Payment announcement – an 81% increase on the comparable period in 2023/24 and made 117,800 new Pension Credit awards – a 64% increase or 45,800 extra awards on the comparable period in 2023/24.
We are now writing to all pensioners who make a new claim for Housing Benefit and who appear to be entitled to Pension Credit – directly targeting this group and encouraging them to make a claim. In the longer term, we will be bringing together the administration of Pension Credit and Housing Benefit, so that pensioners receive both Housing Benefit and any Pension Credit that they are entitled to.
Asked by: Imran Hussain (Labour - Bradford East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the potential impact of the proposed disability benefit reforms on people with (a) post-traumatic stress disorder, (b) bipolar disorder, (c) severe depression and (d) other mental health conditions; and what steps she is taking to ensure that entitlement to support will reflect the level of need.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Information on the impacts of the Pathways to Work Green Paper will be published in due course, and some information was published alongside the Spring Statement. These publications can be found in ‘Pathways to Work: Reforming Benefits and Support to Get Britain Working Green Paper’.
A further programme of analysis to support development of the proposals in the Green Paper will be developed and undertaken in the coming months.
Asked by: Imran Hussain (Labour - Bradford East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to help reduce the proportion of Personal Independence Payment decisions that are overturned on appeal; and what recent assessment she has made of the accuracy of initial Personal Independence Payment assessments.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
It is our aim to make the right decision as early as possible in the claim journey. To support this, we have made improvements to our decision-making processes to help ensure people get the support they are entitled to without needing to appeal. This includes giving Decision Makers additional time to proactively contact customers if they think additional evidence may support the claim.
We recognise that the overturn rate at appeal is high. This is why we are continuing to learn from appeal outcomes. We regularly gather feedback on appeals from Presenting Officers who attend tribunals.
We are committed to ensuring individuals receive a high standard and accurate assessment. We want every report to reflect a high-quality functional assessment that the department can use to make their benefit entitlement decisions. This is a priority for the department, and we work extensively with assessment suppliers to make improvements to guidance, training, and audit procedures to ensure a quality service.
Suppliers are monitored against a range of measures to improve the accuracy of the advice they provide. A high standard is maintained through an independent audit function that continually monitors performance and provides feedback to its suppliers.
Independent audit refers to a comprehensive check of the elements of the assessment, including the evidence collection, further evidence provided, and the assessment report completed by the health professional. The check is completed against a set of guidelines to ensure a consistent approach is taken. This ensures that assessment reports are fit for purpose, clinically justified and sound, and provide sufficient information for the department to make an informed decision on entitlement to benefit.
We outlined our commitment to improving the PIP assessment in the recently launched Pathways to Work: Reforming Benefits and Support to Get Britain Working Green Paper. We will take action to get the basics right and improve the experience for people who use the system of health and disability benefits. This includes recording health assessments as standard to build greater trust in the system. The aim is to create greater transparency, using recordings as a learning opportunity to consider potential improvements to the quality of the assessment process.
Asked by: Imran Hussain (Labour - Bradford East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if she will make an assessment of the potential merits of providing financial support to enable people on low incomes to buy healthy food.
Answered by Alison McGovern - Minister of State (Department for Work and Pensions)
We are committed to supporting vulnerable households access healthy food. We support over 365,000 pregnant women and young children to buy healthy foods like milk or fruit through Healthy Start, provide Free School Meals to over 3 million children, are tripling investment in breakfast clubs to over £30 million, and last year invested over £200 million into the Holiday Activities and Food Programmes. We also continue to provide substantial funding to Local Authorities to support those most in need, and are extending the Household Support Fund (HSF) by a further year until March 2026, providing funding of £742 million in England. This will ensure low-income households can continue to access support towards the cost of essentials, such as food.
Asked by: Imran Hussain (Labour - Bradford East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether he has (a) made an assessment of the potential impact of proposed reforms to Personal Independence Payment on the mental wellbeing of people who become ineligible as a result of those changes and (b) had recent discussions with the Secretary of State for Health and Social Care on the adequacy of availability of Government-funded mental health services.
Answered by Mims Davies - Shadow Minister (Women)
Modernising Support for Independent Living: The Health and Disability Green Paper looks at different options to reshape the current welfare system so that we can provide better targeted support to those who need it most. We are considering these options through our 12-week consultation which was published on Monday 29 April and will close on Monday 22 July at 11:59pm. Further analysis of these options will consider potential impacts on claimants with different health conditions.
There will be no immediate changes to PIP, or to health assessments. All scheduled PIP assessments and payments will proceed as normal, and claimants should continue to engage as usual and provide any necessary information or updates regarding their circumstances.
The Government is committed to continuing to expand and transform NHS mental health care so that more people can access the support they need. The NHS forecasts that, between 2018/19 and 2023/24, spending on mental health services has increased by £4.7 billion in cash terms, compared to the target of £3.4 billion set out at the time of the NHS Long Term Plan. Of the key mental health commitments for the first 5-year period of the Plan, over half have been met, are on track to be met, or have exceeded their original target.
We encourage everyone to respond to the consultation which can be found here, so that we are able to hear from as many disabled people, people with health conditions, their representatives, and local stakeholders as possible on these important issues.
Asked by: Imran Hussain (Labour - Bradford East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential impact of the proposals in the Health and Disability Green Paper on the finances of people with complex disabilities.
Answered by Mims Davies - Shadow Minister (Women)
We are looking at different options to reshape the current welfare system so that we can provide better targeted support to those who need it most. We are considering some of these options through our 12-week consultation which was published on Monday 29 April and will close on Monday 22 July at 11:59pm. Further analysis of these options will consider any potential financial impacts on claimants.
There will be no immediate changes to PIP, or to health assessments. All scheduled PIP assessments and payments will proceed as normal, and claimants should continue to engage as usual and provide any necessary information or updates regarding their circumstances.
We encourage everyone to respond to the consultation which can be found here, so that we are able to hear from as many disabled people, people with health conditions, their representatives, and local stakeholders as possible on these important issues
Asked by: Imran Hussain (Labour - Bradford East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what recent estimate he has made of the proportion of disabled people who experience one-off extra costs as a result of their disability.
Answered by Mims Davies - Shadow Minister (Women)
No such estimates have been made
As of April 2024, the rate of inflation has slowed, and the Government has also implemented uprating to benefits to reflect increased costs. We also increased extra costs disability benefits by 10.1 per cent from April 2023 and by 6.7% from April 2024 in line with the Consumer Price Index.
For 2023/24 we estimate that nearly 60 per cent of individuals who received an extra costs disability benefit would have received the means-tested benefit Cost of Living Payments, worth up to £900. Over 85 per cent would have received either or both of the means-tested and the £300 Pensioner Cost of Living Payment.
An evaluation of the Cost of Living Payments is underway. This will seek to understand their effectiveness as a means of support for low-income and vulnerable household.
Asked by: Imran Hussain (Labour - Bradford East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how his Department calculates the estimated cost of living for disabled people.
Answered by Mims Davies - Shadow Minister (Women)
No such estimates have been made
As of April 2024, the rate of inflation has slowed, and the Government has also implemented uprating to benefits to reflect increased costs. We also increased extra costs disability benefits by 10.1 per cent from April 2023 and by 6.7% from April 2024 in line with the Consumer Price Index.
For 2023/24 we estimate that nearly 60 per cent of individuals who received an extra costs disability benefit would have received the means-tested benefit Cost of Living Payments, worth up to £900. Over 85 per cent would have received either or both of the means-tested and the £300 Pensioner Cost of Living Payment.
An evaluation of the Cost of Living Payments is underway. This will seek to understand their effectiveness as a means of support for low-income and vulnerable household.