ECO4 and Insulation Schemes

Imran Hussain Excerpts

Thursday 23rd January 2025 Commons Chamber

[Miatta Fahnbulleh]

I thank the hon. Member for his response. I am glad that there is consensus across the House that energy efficiency measures and home upgrades are key to delivering warmer homes and lower bills, and I hope all Members are supportive of the action the Government are taking.

In answer to the hon. Member’s questions, we are still conducting audits to get a full picture. From sampling that has been done—I stress that the sampling was geared towards the installers that we thought were most risky—it seems that a significant proportion of that sample has major issues, which is why we are taking this action. On the 39 installers that have been suspended, we are working through certification bodies and TrustMark to require them to go into households and remediate the work. In the cases that we have audited, that is happening. The vast majority of installers want to do the right thing and want to do a good job, and where issues have been flagged, they are repairing the work. Where we think there are problems, we have mechanisms in place for making sure that the installers deliver on their obligations, and the guarantee system acts as a backstop.

A crucial question is how we ensure both that where remediation work is being done, it is being done to the right standard, and that future solid wall insulations are done to a better standard. We are putting in place additional spot checks across the piece to make sure that where work has been remediated, it has been done to the required standard, and critically, all solid wall insulations will be given more monitoring and checks. Suppliers have committed to that, so that when people are having this work done, they can be confident that it is being done to a much better standard than we have seen.

On keeping everyone informed, we will be writing through Ofgem to all households that have had solid wall insulation installed. We will be doing quality checks on all 65,000 solid wall insulations. I should stress that we hope the vast majority of those will be okay and that any issues will be minor, but we want to do a quality check across the piece. Our priority is getting in, making sure we are doing a proper inspection of the property, and getting key issues remediated as quickly as possible. Through all of that, our priority is the consumer, whose experience has to be as hassle-free, stress-free and cost-free as possible. This should never have happened in the first place, and we are determined to get this right and fix it on those consumers’ behalf.

[Imran Hussain (Bradford East) (Ind)]

As the Minister knows, I have long campaigned in this area, and I am grateful to her for meeting my hon. Friend the Member for Burnley (Oliver Ryan) and myself, along with the SSB victims support group, last year to discuss these important issues. As such, I welcome the concrete steps that the Minister intends to take in this area. She will know that many of the victims of the SSB Law scandal were directly impacted through faulty cavity wall insulation, but the steps that the Minister has outlined today are about solid wall insulation. Can she confirm that exactly the same actions will be taken when we are dealing with cavity wall insulation, and if not, why not? Will she also agree to make sure that compensation is available—whether through remedial work or in other ways—for all those impacted by the cavity wall insulation scandal?

[Miatta Fahnbulleh]

I thank my hon. Friend for his avid and consistent campaigning on these issues. As he knows, there is an ongoing investigation into the case of SSB Law at the moment.

To answer my hon. Friend’s specific question, for any insulation that is installed under Government schemes, we expect that the system will kick in and respond. We are aware of cases that have been raised with TrustMark and other bodies, and we are working to make sure those are remediated. Where the insulation has not been installed under a Government scheme—we have examples of that, where constituents have engaged with insulation schemes that are not Government schemes—there is a different set of mechanisms. We are working with the system to make sure we are responding to households, because as I have said, this is not the fault of individual households; the system is not working properly. We are going to prioritise Government schemes, because we have the levers, but we recognise that there is an issue for households that have had work done outside Government schemes.