HMRC Inquiry Centre Closures
Debate between Ian Lavery and Mark Williams(10 years, 9 months ago)
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Ian Lavery
I agree that the Government are going about it in entirely the wrong way. PCS, the union representing the HMRC workers, has agreed with HMRC that all members should have the opportunity for a formal one-to-one to help them consider their options. However, HMRC has withdrawn from that agreement in an attempt to pressure people into making decisions without information about applying for jobs and voluntary exits. That shows contempt for staff and puts huge pressure on people to leave by demoralising the work force.
Mr Mark Williams (Ceredigion) (LD)
I have four constituents who work at the Aberystwyth office and who will be affected in the way that the hon. Gentleman suggests. Before he moves on from customer service, does he agree that there are particular concerns about how the new service, in so far as it is a new service, will be delivered in rural areas? Access will be denied to many of our constituents by virtue of the fact that huge tracts, in my case of rural west Wales, will be covered by a diminished service, and arguably a more costly one.
Ian Lavery
I will certainly come to that later in my speech. The hon. Gentleman makes a valid point.
I am fairly positive that the Minister—perhaps he can indicate that this is the case—met PCS representatives this morning.