HMRC Inquiry Centre Closures
Debate between Ian Lavery and Jonathan Ashworth(10 years, 9 months ago)
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Ian Lavery (Wansbeck) (Lab)
As ever, it is a pleasure to serve under your chairmanship, Dr McCrea. This debate focuses on the Government’s proposals to close all HMRC inquiry centres in the UK. Inquiry centres provide a vital public service, allowing taxpayers to access free expert advice from highly skilled HMRC staff. In 2012, some 2.5 million people visited those offices, where they could take advantage of free phone and internet access, and 340,885 of those customers made a face-to-face appointment to get help complying with their tax duties and receive advice on their benefit entitlement.
Last month, Her Majesty’s Revenue and Customs announced that a “needs enhanced support” service model would be rolled out, resulting in the closure of all 281 HMRC offices by the end of June 2014. The taxpayers most likely to be prevented from accessing the proposed new service as a result of the cost are the unemployed, those on low incomes such as migrant workers and pensioners, and child benefit and child tax credit claimants. Such taxpayers rely heavily on the free service currently provided by HMRC staff at inquiry centres.
The closures will also put the 1,300 jobs of those who work in the centres at risk as a result of compulsory redundancies. Staff in the offices are faced with an impossible decision about their future as the Department rushes to implement the closure of the offices in four short months.
Jonathan Ashworth (Leicester South) (Lab)
I apologise for coming in to the Chamber a few minutes late. My hon. Friend is making a powerful case. One of the offices affected is in Leicester, where a number of staff jobs are now at risk. Does he agree that the Government must put in the time to negotiate properly with the workplace unions, particularly the Public and Commercial Services Union, and do all they can to ensure that if they insist on closing the offices—although I hope they do not—the staff will be redeployed?
Ian Lavery
I fully agree, and I am sure my hon. Friend will agree that closing 280-odd offices—the service is provided up and down the country—will cause huge problems, mainly for people who are least well off but also, of course, for the staff themselves.