Rail Ticket Offices

Debate between Huw Merriman and Virendra Sharma

Thursday 6th July 2023 Commons Chamber

[Huw Merriman]

Chiltern Railways, for example, is looking to expand coverage at High Wycombe. By redeploying staff, it can get more staff on to the platforms. This is an example of where my hon. Friend’s passengers will benefit because train operators can flex staff to provide more coverage, which makes people feel more reassured. Again, as hon. and right hon. Members look at the details and engage with the consultation, they may find their constituents are getting a wider range of services over a wider range of hours than they currently receive.

[Mr Virendra Sharma (Ealing, Southall) (Lab)]

As a booking and ticket clerk on the underground back in the 1970s, trust me: I know ticketing is now easier. I still use the buses and the underground every day, so I am familiar with the scenes at stations in the mornings and evenings. However, more screens and more opportunities for things to go wrong are not the answer to every problem. Does the Minister know how many ticket machines fail every day? These machines will make it harder, not easier, to buy tickets. It will be harder, not easier, to secure refunds. It will be harder, not easier, to apply for rail cards. Who uses booking office clerks? Disabled people, the elderly and people with language problems or difficulty understanding how to use the ticket machine. Will he give the green light for the RDG to change track and scrap this train wreck of a proposal?

[Huw Merriman]

There are 979 regulated, operated stations, but 43% of all stations currently do not have any ticket office facility at all, and people are still able to use those stations to access trains. Ninety-nine per cent of transactions can be completed either online or via a machine. In the event that a machine is not working and there are no staff—a lot of stations, like my own, are staffed for only half the day—a ticket to ride can be acquired and then a ticket can be purchased at the end of a journey. Again, these processes are already in place for those stations with no ticket office. We have those blocks to build on.

Oral Answers to Questions

Debate between Huw Merriman and Virendra Sharma

Thursday 24th November 2022 Commons Chamber

[Huw Merriman]

It is of course the case, post the pandemic, that travel habits have changed. Rail is at only 80% of its pre-pandemic patronage but services have been reduced by only 10%, so we continue to subsidise on that basis to the tune of £16 billion. There is a great commitment to rail on behalf of the Government across the country, but we have to look at the entire taxpayer burden that is paying for that and difficult decisions will have to be made. I very much hope I can work with the hon. Lady in a constructive manner to ensure we talk up rail and try to get more people on the rail network, and that it continues to grow as it had before the pandemic.

[Mr Virendra Sharma (Ealing, Southall) (Lab)]

8. What recent estimate he has made of the number of people waiting for a practical driving test.