Rail Ticket Offices

Debate between Huw Merriman and Philip Hollobone

Thursday 6th July 2023 Commons Chamber

[Huw Merriman]

I was not even aware that I had started a Beatles analogy. Actually, this is more important than joking about music; this is about reassuring passengers that we can deliver a better experience but also an experience that they are very familiar with, in terms of the other transactions they make across the retail space. More and more people are doing that online, and they start doing it online by being taught how to do it. The idea is that ticketing staff who are currently behind glass, not seeing those passengers, will help to deliver that and ensure that those passengers have a better experience and do not need to queue up next time, because they can do it in a seamless manner. Where that operation does not exist because of the machine, we are looking to upgrade. I will take any examples he has, to ensure that passengers get the best price but can do it online or via a machine.

[Mr Philip Hollobone (Kettering) (Con)]

Staff at Kettering railway station are superb; they are friendly, polite, efficient and dedicated to simply outstanding customer service. Given that Kettering is one of the stations potentially affected, will the Rail Minister encourage rail passengers in Kettering to take part in the public consultation promoted by East Midlands Railway? Can he confirm that if the changes go through, a passenger who turns up at Kettering railway station with cash to buy a ticket will be able to do so?

[Huw Merriman]

Yes, I can give my hon. Friend the assurance that cash purchases would remain across the network. If there is a machine that is not working for cash, passengers can enter the train, safe in the knowledge that they can then purchase their ticket on the train or at the end of their journey. There are a number of stations that are not part of the current consultation, and they will tend to be the end point where passengers will find a busier station. I can absolutely give him that assurance.

My hon. Friend mentioned the staff. We are looking at the ticket office as a place that people are not accessing any more, but the ticketing staff are brilliant. All we want to do is utilise them more, so that they can see more people and use their expertise. Passengers want their ticket office staff to be more accessible, so that they can gain that expertise, and that is exactly why we want to put them in the places where the passengers are.

Oral Answers to Questions

Debate between Huw Merriman and Philip Hollobone

Thursday 19th January 2023 Commons Chamber

[Huw Merriman]

Today’s announcement demonstrates that the Government are levelling up. If one looks at it from a per-population perspective, one will see that the areas are not London or the south-east, but further north and in Wales. We are proud to level up all areas. Many of the amounts that are going to areas involve transport, and we in the Department for Transport are all proud to play our part to ensure that those projects are delivered and work for communities across the United Kingdom.

[Mr Philip Hollobone (Kettering) (Con)]

T9. In thanking the roads Minister for visiting Kettering in December to promote the £2 bus fare scheme, I ask him when National Highways will complete its planning development work on the proposed junction 10A on the A14 at Kettering so that it can be submitted for potential inclusion in road investment strategy 3?

Smart Motorways

Debate between Huw Merriman and Philip Hollobone

Thursday 13th January 2022 Westminster Hall

[Mr Philip Hollobone (in the Chair)]

Before we begin there are some notices that Mr Speaker requires me to read. May I remind Members that they are expected to wear face coverings when they are not speaking in the debate? This is in line with current Government guidance, and that of the House of Commons Commission. I remind Members that they are asked by the House to have a covid lateral flow test before coming on to the estate. Please also give each other and members of staff space when seated, and when entering and leaving the room.

[Huw Merriman (Bexhill and Battle) (Con)]

I beg to move,

That this House has considered the Third Report of the Transport Committee, Rollout and safety of smart motorways, HC26, and the Government response, HC 1020.

It is a pleasure to serve under your chairmanship, Mr Hollobone. It is the Government response that I am particularly pleased to be discussing; Select Committees scrutinise and then put forward our recommendations, and in this particular instance, it is a great pleasure that the Government have accepted all the key recommendations—and gone further. I am grateful to the Minister, who is taking my thanks on behalf of the Department.

I also want to mention the previous incarnations of the Transport Committee and the work that they have done. I thank our former chair, Dame Louise Ellman, who chaired the Committee in 2016. I was a member of that Committee when a number of recommendations were made. For reasons that I will mention later, I believe that if those recommendations had been carried forward then we might not be where we are now. I also thank my predecessor, the hon. Member for Nottingham South (Lilian Greenwood), who continued to shine a light on some of the failings of smart motorways. It has been a collective endeavour—a mission over the last six years—but I am pleased that progress is being made. It is also important to ensure that the Committee continues to focus on those assurances, and ensure that they are scrutinised and, ultimately, delivered. We will do so.

It would be remiss of me not to explain more about smart motorways and what their design and technology is there to do. It is there to control the flow and behaviour of traffic. There are three types and often people are baffled by the differences; I hope that I can explain them.

First, there are all lane running motorways, which tend to get the most focus because they do not have a hard shoulder at all. They rely on a series of emergency areas for motorists who become stranded. In 2019, there were 141 miles of all lane running motorway network. The fatality rate per 100 million vehicle miles, which is measured from 2015 to 2019 for the purposes of this speech, was 0.12%.

Secondly, there are controlled motorways. These have a permanent hard shoulder at all times, but still have the smart technology. In 2019, they also accounted for 141 miles, with a lower fatality rate of 0.07%.

Thirdly, there is a dynamic hard shoulder motorway concept, which is where the hard shoulder is switched to a lane at busy times during the day. There are just 63 miles of this design, with a fatality rate of 0.09%. In comparison, there are 1,564 miles of conventional motorway, without the smart technology, which have a fatality rate of 0.16%.

The data shows that between 2015 and 2019, all three forms of smart motorways had lower fatality rates than conventional motorways. However, many are concerned because the data from 2019 alone shows that the reverse is true: smart motorways tend to be less safe.

The Transport Committee launched its latest inquiry in February 2021 and reported in November, with the Government responding this week. I will summarise what the Government have agreed to do.

Transport Committee

Debate between Huw Merriman and Philip Hollobone

Thursday 13th January 2022 Commons Chamber

[Huw Merriman]

The hon. Gentleman—my friend—is right to praise the role of members of the Committee. He is a great one of us, and I thank him for everything he has done in this regard. He is also right to point out the target delivery date. That was one frustration that the Committee experienced. There had been a commitment to roll out the stopped vehicle detection technology for the whole of the existing network by 2023, but the date was then brought forward by a year, to 2022. That was regarded as a positive—which it is—but, as the hon. Gentleman will know, we had received a commitment that from 2016 onwards all new smart motorways would have that technology, so we regarded the date as not one year early, but six years late.

The hon. Gentleman is right to focus on that issue, because we understand—we will look into this further, as will the Office of Rail and Road—that once the road has been built, installing the technology when the lanes are running will be much more difficult, time-consuming and expensive than it would have been had it been done in the first place. I am also intrigued by the question of whether there is enough technology in place to be delivered, from a supply perspective. I think that the hon. Gentleman and I will work in the Committee to investigate that further.

[Mr Philip Hollobone (Kettering) (Con)]

I congratulate my hon. Friend and his Committee on a superb report, and on persuading the Government to change their mind. The Committee is an exemplar of how a really effective Select Committee can persuade a Government to change their policy.

It seems to me that retrofitting emergency refuge areas is the most important way of addressing the safety of all lane running motorways. I welcome the Government’s commitment to spending £390 million on an extra 150 emergency areas—at just over £2.5 million a go—by 2025, but they have made no commitment to retrofitting the remainder, and are saying that that must be considered as part of road investment strategy 3. Is my hon. Friend as worried as I am that the Government might try to wriggle out of retrofitting the remainder after 2025?

[Huw Merriman]

I thank my hon. Friend for his kind words. I agree with his first point, but I have learnt lessons from this as well. I have learnt, for instance, that the way to engage with Government is not only to scrutinise—which the Government would expect of those of us on the Back Benches—but to make the case with reason, and to work alongside them. I commend the Government in that regard, because previous Governments have perhaps been less willing to engage, and I believe there are Ministers in the Department for Transport who might have shared the concerns that my hon. Friend and I have had.

As for the point about emergency refuge areas, I share that concern, too. I believe that the spacing should be identical on every single stretch. If the £390 million does not cover that, more funding will be needed. What is key with smart motorways is a uniform set of rules that people understand so that they know they will able to reach an emergency bay. We will be keeping a careful eye on this to ensure that it is delivered, as it would have been already if the pilot had been followed. That is the frustrating aspect of the project: it has just slipped. Corners have been cut, and things have not been delivered. We will focus on that, and ensure that we hold the Government and, indeed, National Highways to account.