HM Passport Office Backlogs Debate

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Department: Home Office

HM Passport Office Backlogs

Huw Merriman Excerpts
Wednesday 27th April 2022

(2 years ago)

Commons Chamber
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Kevin Foster Portrait Kevin Foster
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I will happily relay that to the Department for Transport, because obviously we are keen that airlines should apply the rules correctly. Those are not our rules on entry; they are for entering the European Union. I do not expect that would massively mitigate the number of applications we are receiving, given that during the pandemic 5 million passports were not renewed, and we expect a lot of people will now want to renew, looking ahead to summer holiday travel, but I certainly welcome the right hon. Gentleman’s point.

Huw Merriman Portrait Huw Merriman (Bexhill and Battle) (Con)
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In the year before covid, the aviation industry contributed £22 billion to the UK economy and £3.6 billion to the Exchequer through air passenger duty, and it is expected to be at 70% demand this summer, so we cannot put this at risk, for the sake of our economy. May I press the Minister on what extra resources will be allocated? I also re-emphasise the point about the MPs hotline. Our staff are working for hours each day on Ukrainian refugee cases, and now this is being added to their workload. My caseworker, having been on the phone for hours, then finds she has been cut off. That will not work for us while we deliver on our other responsibilities to our constituents, so can we please get the focus that he talks about?

Kevin Foster Portrait Kevin Foster
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As I have already said, the performance of the advice line is unacceptable and needs to change. I know that the relevant director general at the Home Office is meeting with the chief executive of the company tomorrow. It is not just about the MPs hotline; it is also about sorting out the public advice line. We certainly recognise that it needs to be sorted out, so that people can get answers about their applications, alongside the work to ensure that we are driving up output, which ultimately is the solution to these issues.