Oral Answers to Questions

Huw Merriman Excerpts

Wednesday 22nd March 2017 Commons Chamber

[The Prime Minister]

The hon. Gentleman speaks up well for his constituents. We all recognise the problems relating to air quality. The Government will present further proposals, but some changes have already taken place. We have invested in green transport initiatives, and plans to introduce clean zones around the country will help to tackle the problem. In fact, we have been at the forefront of action in Europe in dealing with some aspects of it. However, I accept that there is more to be done, and, as I have said, we will present further proposals in due course.

[Huw Merriman (Bexhill and Battle) (Con)]

Q13. The compensation paid by Network Rail to train operators for delays far exceeds the amounts that the passengers who experience the delays are claiming because the ticket refund process can be cumbersome. Will the Prime Minister insist that train operators ring fence that money, and spend it on automated smart ticketing so that customers can tap on and tap off their train, and receive money in their bank accounts for the delays that they have been caused?

[The Prime Minister]

My hon. Friend raises an important point, which I know is a source of much frustration to many rail passengers. I thank him and others for the way in which they have spoken up on behalf of passengers, especially those using lines such as Thameslink and Southern. The best way to ensure that the operators do not profit from unclaimed compensation is for passengers to claim the compensation that they are entitled to. The Department for Transport is looking at how we can ensure that we publicise compensation schemes and make claims easier. We are rolling out improved Delay Repay compensation to allow passengers to claim after a delay of just 15 minutes. The Department is continuing to look at this issue, and I am sure it will pick up the points that my hon. Friend has raised.