Grenfell Tower

Helen Whately Excerpts

Thursday 22nd June 2017 Commons Chamber

[The Prime Minister]

The important point about the Berkeley Homes development is that it is being ring-fenced for people who have been affected by the Grenfell Tower fire. That is the significance of this; it will be available purely for the people who have lost their home and been displaced as a result of this tragedy.

[Helen Whately (Faversham and Mid Kent) (Con)]

We have heard that the residents of Grenfell Tower had spoken out about their fears but not been listened to, like so many of our constituents, on whose behalf we, as MPs, frequently write to organisations asking for them to be given a fair hearing, despite the dedication of many thousands of staff. I ask my right hon. Friend to look at the management systems and culture in organisations that serve the public to work out what needs to change to ensure that every citizen of this country, whoever and wherever they are, are not just heard but listened to.

[The Prime Minister]

My hon. Friend raises an important matter. We must ensure that organisations that have a responsibility to the public do indeed listen to the public. With regard to any future disasters that should take place, I am considering the concept of an independent public advocate—somebody who can ensure that answers are given. They should ensure that people get not just the support that they need, but the answers that they need.