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Written Question
Bank Services: British Nationals Abroad
Monday 22nd July 2024

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what estimate she has made of the number of UK bank accounts held by UK citizens living in European Union member States that have been closed since the UK's withdrawal from the European Union.

Answered by Tulip Siddiq - Economic Secretary (HM Treasury)

The Government recognises the importance of a bank account for day-to-day life and understands the frustration of UK citizens living in the EU who have had their accounts closed.

The Government does not hold statistics on account closures for UK citizens living abroad. UK banks take these decisions on closures according to a variety of factors including the local law and regulation in individual countries, an assessment of profitability, or other commercial drivers.

Some UK banks offer specific accounts aimed at citizens living abroad, which may provide an alternative option. People who have had their accounts closed may also wish to refer to MoneyHelper - which offers free, impartial guidance on financial decisions - for further advice on their options.


Written Question
Bank Services: British Nationals Abroad
Monday 22nd July 2024

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, whether she is taking steps to protect access to UK banking services for UK citizens living in European Union member States.

Answered by Tulip Siddiq - Economic Secretary (HM Treasury)

The Government recognises the importance of a bank account for day-to-day life and understands the frustration of UK citizens living in the EU who have had their accounts closed.

The Government does not hold statistics on account closures for UK citizens living abroad. UK banks take these decisions on closures according to a variety of factors including the local law and regulation in individual countries, an assessment of profitability, or other commercial drivers.

Some UK banks offer specific accounts aimed at citizens living abroad, which may provide an alternative option. People who have had their accounts closed may also wish to refer to MoneyHelper - which offers free, impartial guidance on financial decisions - for further advice on their options.


Written Question
Bank Services: Charities
Tuesday 25th October 2022

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what assessment he has made of the impact of bank branch closures on charity collections and revenue.

Answered by Andrew Griffith - Shadow Secretary of State for Science, Innovation and Technology

The way people bank in the UK continues to develop at pace, with more consumers and businesses than ever enjoying the convenience, security, and speed of digital banking. In 2021, 86% of UK adults used a form of remote banking, such as an app, online or on the phone. Banking customers have never had more choice in how they fit their banking into their everyday lives.

The Government believes that all customers, wherever they live, should have appropriate access to banking services. However, decisions on opening and closing branches are a commercial issue for banks and building societies. The Government does not intervene in these decisions or make direct assessments of these branch networks.

Guidance from the Financial Conduct Authority sets out its expectation of firms when they are deciding to close their branches or free-to-use ATMs. Firms are expected to carefully consider the impact of planned branch closures on the everyday banking and cash access needs of their customers (including charities) and consider possible alternative access arrangements. This ensures that the implementation of closure decisions is undertaken in a way that treats customers fairly.  The FCA expects firms to exercise particular care with vulnerable customers, such as those who are elderly, disabled or have low financial capability, and the guidance has recently been strengthened to enhance protections for consumers that rely on branch services.

Alternative options for access can be via telephone banking, through digital means such as mobile or online banking, and the Post Office. The Post Office Banking Framework allows 99% of personal banking and 95% of business banking customers (including charities) to deposit cheques, check their balance and withdraw and deposit cash at 11,500 Post Office branches in the UK. New shared bank hubs are also being piloted, providing basic banking services and dedicated space where community bankers from major banks can meet customers of that bank.

As part of the Financial Services and Markets Bill 2022, the Government has introduced legislation to protect access to cash. The Bill protects access to cash by establishing the Financial Conduct Authority as the lead regulator and providing it with appropriate powers to ensure reasonable provision of withdrawal and deposit facilities. These powers will allow the FCA to take account of factors it considers appropriate for seeking to ensure there is reasonable provision of cash access services, this could include factors such as the appropriateness of facilities for people in vulnerable groups.


Written Question
Bank Services and Money: Disability
Tuesday 25th October 2022

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what recent assessment he has made of access to (a) cash and (b) banking services for disabled people.

Answered by Andrew Griffith - Shadow Secretary of State for Science, Innovation and Technology

The way people bank in the UK continues to develop at pace, with more consumers and businesses than ever enjoying the convenience, security, and speed of digital banking. In 2021, 86% of UK adults used a form of remote banking, such as an app, online or on the phone. Banking customers have never had more choice in how they fit their banking into their everyday lives.

The Government believes that all customers, wherever they live, should have appropriate access to banking services. However, decisions on opening and closing branches are a commercial issue for banks and building societies. The Government does not intervene in these decisions or make direct assessments of these branch networks.

Guidance from the Financial Conduct Authority sets out its expectation of firms when they are deciding to close their branches or free-to-use ATMs. Firms are expected to carefully consider the impact of planned branch closures on the everyday banking and cash access needs of their customers (including charities) and consider possible alternative access arrangements. This ensures that the implementation of closure decisions is undertaken in a way that treats customers fairly.  The FCA expects firms to exercise particular care with vulnerable customers, such as those who are elderly, disabled or have low financial capability, and the guidance has recently been strengthened to enhance protections for consumers that rely on branch services.

Alternative options for access can be via telephone banking, through digital means such as mobile or online banking, and the Post Office. The Post Office Banking Framework allows 99% of personal banking and 95% of business banking customers (including charities) to deposit cheques, check their balance and withdraw and deposit cash at 11,500 Post Office branches in the UK. New shared bank hubs are also being piloted, providing basic banking services and dedicated space where community bankers from major banks can meet customers of that bank.

As part of the Financial Services and Markets Bill 2022, the Government has introduced legislation to protect access to cash. The Bill protects access to cash by establishing the Financial Conduct Authority as the lead regulator and providing it with appropriate powers to ensure reasonable provision of withdrawal and deposit facilities. These powers will allow the FCA to take account of factors it considers appropriate for seeking to ensure there is reasonable provision of cash access services, this could include factors such as the appropriateness of facilities for people in vulnerable groups.


Written Question
Bank Services and Money: Older People
Tuesday 25th October 2022

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what recent assessment he has made of access to (a) cash and (b) banking services for elderly people.

Answered by Andrew Griffith - Shadow Secretary of State for Science, Innovation and Technology

The way people bank in the UK continues to develop at pace, with more consumers and businesses than ever enjoying the convenience, security, and speed of digital banking. In 2021, 86% of UK adults used a form of remote banking, such as an app, online or on the phone. Banking customers have never had more choice in how they fit their banking into their everyday lives.

The Government believes that all customers, wherever they live, should have appropriate access to banking services. However, decisions on opening and closing branches are a commercial issue for banks and building societies. The Government does not intervene in these decisions or make direct assessments of these branch networks.

Guidance from the Financial Conduct Authority sets out its expectation of firms when they are deciding to close their branches or free-to-use ATMs. Firms are expected to carefully consider the impact of planned branch closures on the everyday banking and cash access needs of their customers (including charities) and consider possible alternative access arrangements. This ensures that the implementation of closure decisions is undertaken in a way that treats customers fairly.  The FCA expects firms to exercise particular care with vulnerable customers, such as those who are elderly, disabled or have low financial capability, and the guidance has recently been strengthened to enhance protections for consumers that rely on branch services.

Alternative options for access can be via telephone banking, through digital means such as mobile or online banking, and the Post Office. The Post Office Banking Framework allows 99% of personal banking and 95% of business banking customers (including charities) to deposit cheques, check their balance and withdraw and deposit cash at 11,500 Post Office branches in the UK. New shared bank hubs are also being piloted, providing basic banking services and dedicated space where community bankers from major banks can meet customers of that bank.

As part of the Financial Services and Markets Bill 2022, the Government has introduced legislation to protect access to cash. The Bill protects access to cash by establishing the Financial Conduct Authority as the lead regulator and providing it with appropriate powers to ensure reasonable provision of withdrawal and deposit facilities. These powers will allow the FCA to take account of factors it considers appropriate for seeking to ensure there is reasonable provision of cash access services, this could include factors such as the appropriateness of facilities for people in vulnerable groups.


Written Question
Banks: Closures
Tuesday 25th October 2022

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what estimate he has made of the number of bank branches which closed in (a) London and (b) England in each year since 2015.

Answered by Andrew Griffith - Shadow Secretary of State for Science, Innovation and Technology

The way people bank in the UK continues to develop at pace, with more consumers and businesses than ever enjoying the convenience, security, and speed of digital banking. In 2021, 86% of UK adults used a form of remote banking, such as an app, online or on the phone. Banking customers have never had more choice in how they fit their banking into their everyday lives.

The Government believes that all customers, wherever they live, should have appropriate access to banking services. However, decisions on opening and closing branches are a commercial issue for banks and building societies. The Government does not intervene in these decisions or make direct assessments of these branch networks.

Guidance from the Financial Conduct Authority sets out its expectation of firms when they are deciding to close their branches or free-to-use ATMs. Firms are expected to carefully consider the impact of planned branch closures on the everyday banking and cash access needs of their customers (including charities) and consider possible alternative access arrangements. This ensures that the implementation of closure decisions is undertaken in a way that treats customers fairly.  The FCA expects firms to exercise particular care with vulnerable customers, such as those who are elderly, disabled or have low financial capability, and the guidance has recently been strengthened to enhance protections for consumers that rely on branch services.

Alternative options for access can be via telephone banking, through digital means such as mobile or online banking, and the Post Office. The Post Office Banking Framework allows 99% of personal banking and 95% of business banking customers (including charities) to deposit cheques, check their balance and withdraw and deposit cash at 11,500 Post Office branches in the UK. New shared bank hubs are also being piloted, providing basic banking services and dedicated space where community bankers from major banks can meet customers of that bank.

As part of the Financial Services and Markets Bill 2022, the Government has introduced legislation to protect access to cash. The Bill protects access to cash by establishing the Financial Conduct Authority as the lead regulator and providing it with appropriate powers to ensure reasonable provision of withdrawal and deposit facilities. These powers will allow the FCA to take account of factors it considers appropriate for seeking to ensure there is reasonable provision of cash access services, this could include factors such as the appropriateness of facilities for people in vulnerable groups.


Written Question
Bank Services: Urban Areas
Tuesday 25th October 2022

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what estimate he has made of the number of designated high street areas without a bank branch.

Answered by Andrew Griffith - Shadow Secretary of State for Science, Innovation and Technology

The way people bank in the UK continues to develop at pace, with more consumers and businesses than ever enjoying the convenience, security, and speed of digital banking. In 2021, 86% of UK adults used a form of remote banking, such as an app, online or on the phone. Banking customers have never had more choice in how they fit their banking into their everyday lives.

The Government believes that all customers, wherever they live, should have appropriate access to banking services. However, decisions on opening and closing branches are a commercial issue for banks and building societies. The Government does not intervene in these decisions or make direct assessments of these branch networks.

Guidance from the Financial Conduct Authority sets out its expectation of firms when they are deciding to close their branches or free-to-use ATMs. Firms are expected to carefully consider the impact of planned branch closures on the everyday banking and cash access needs of their customers (including charities) and consider possible alternative access arrangements. This ensures that the implementation of closure decisions is undertaken in a way that treats customers fairly.  The FCA expects firms to exercise particular care with vulnerable customers, such as those who are elderly, disabled or have low financial capability, and the guidance has recently been strengthened to enhance protections for consumers that rely on branch services.

Alternative options for access can be via telephone banking, through digital means such as mobile or online banking, and the Post Office. The Post Office Banking Framework allows 99% of personal banking and 95% of business banking customers (including charities) to deposit cheques, check their balance and withdraw and deposit cash at 11,500 Post Office branches in the UK. New shared bank hubs are also being piloted, providing basic banking services and dedicated space where community bankers from major banks can meet customers of that bank.

As part of the Financial Services and Markets Bill 2022, the Government has introduced legislation to protect access to cash. The Bill protects access to cash by establishing the Financial Conduct Authority as the lead regulator and providing it with appropriate powers to ensure reasonable provision of withdrawal and deposit facilities. These powers will allow the FCA to take account of factors it considers appropriate for seeking to ensure there is reasonable provision of cash access services, this could include factors such as the appropriateness of facilities for people in vulnerable groups.


Written Question
Children: Day Care
Tuesday 12th July 2022

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what assessment he has made of how underspend on tax free childcare has been used in each of the last five years.

Answered by Simon Clarke

The Government is committed to supporting families with their childcare costs through Tax-Free Childcare and we are continuing to encourage eligible families to sign up for it. Take-up of Tax-Free Childcare is on a steady upward trajectory and has continued to increase despite the covid-19 pandemic. At the end of March 2022 (the most recent data) an estimated 384,000 families used Tax-Free Childcare for 458,000 children, compared to 328,000 families for 384,000 children in December 2021. The Government spent £43 million on Tax-Free Childcare top-up for families in March 2022.

Actual spend on Tax-Free Childcare in financial year 2021/22 was above forecast. At the Spring 2021 Budget, the forecast expenditure for Tax-Free Childcare in 2021/22 was £0.39bn. Tax-Free Childcare expenditure in 2021/22 was £0.41bn.

Government spending on Tax-Free Childcare was below forecast for the financial years 2017/18 to 2020/21. When many childcare settings were closed in 2020 and 2021 due to the covid-19 pandemic, the Government brought easements into Tax-Free Childcare, 30 hours and Working Tax Credit childcare support offers, allowing parents to remain eligible for these offers despite potential changes to their circumstances due to covid-19.

The Government is also driving a renewed campaign – via the Childcare Choices website - so parents can access the support they are entitled to. This will also encourage providers to take the necessary steps to offer the full range of childcare support to parents.


Written Question
Children: Day Care
Tuesday 12th July 2022

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what the (a) forecast and (b) actual expenditure was for the tax free childcare scheme in 2021-22.

Answered by Simon Clarke

The Government is committed to supporting families with their childcare costs through Tax-Free Childcare and we are continuing to encourage eligible families to sign up for it. Take-up of Tax-Free Childcare is on a steady upward trajectory and has continued to increase despite the covid-19 pandemic. At the end of March 2022 (the most recent data) an estimated 384,000 families used Tax-Free Childcare for 458,000 children, compared to 328,000 families for 384,000 children in December 2021. The Government spent £43 million on Tax-Free Childcare top-up for families in March 2022.

Actual spend on Tax-Free Childcare in financial year 2021/22 was above forecast. At the Spring 2021 Budget, the forecast expenditure for Tax-Free Childcare in 2021/22 was £0.39bn. Tax-Free Childcare expenditure in 2021/22 was £0.41bn.

Government spending on Tax-Free Childcare was below forecast for the financial years 2017/18 to 2020/21. When many childcare settings were closed in 2020 and 2021 due to the covid-19 pandemic, the Government brought easements into Tax-Free Childcare, 30 hours and Working Tax Credit childcare support offers, allowing parents to remain eligible for these offers despite potential changes to their circumstances due to covid-19.

The Government is also driving a renewed campaign – via the Childcare Choices website - so parents can access the support they are entitled to. This will also encourage providers to take the necessary steps to offer the full range of childcare support to parents.


Written Question
Industry: Carbon Emissions
Monday 22nd November 2021

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what assessment he has made of the tax reliefs offered to carbon intensive industries, including those companies drilling for oil and gas in the North Sea.

Answered by Helen Whately - Shadow Secretary of State for Transport

HMRC have an annual tax reliefs statistics publication which is available to the public. The latest version of this was published in October 2020 and includes outturn cost estimates for tax reliefs for a five-year period up to and including 2019-20. This includes reliefs offered to carbon-intensive industries, including those companies drilling for oil and gas in the North Sea.

The Government keeps all taxes under review.