Water Supplies: East Grinstead

Helen Grant Excerpts

Monday 12th January 2026 Commons Chamber

[Emma Hardy]

The hon. Lady is quite right: it is a fragile supply system. We have had years of under-investment in resilience and there are too many points in the system where it can fail. It is not resilient. Other parts of the country are able to move water more effectively around their system, which creates much greater resilience. This system simply does not have the resilience it should. That is partly because of the historic problems around maintenance—historically, all water companies fix on failure, rather than undertake proactive maintenance—and partly because the system, as it is set up at the moment, does not allow the easy transfer of water across an individual water company. These are fundamental things that we need to address through our water reforms and changes in regulation. We can only build a resilient system if we are able to move water around some of the network. On the hon. Lady’s other points, the impact on schools is obviously appalling, especially at the moment as I know many pupils are doing their mock exams—my daughter has been doing hers as well.

[Helen Grant (Maidstone and Malling) (Con)]

I have no confidence whatsoever in South East Water. I have worked with it now for nearly 15 years. When things go wrong, and they often do in Kent and Sussex, its communication methods are absolutely atrocious: too little, too late and often very confusing. Often, all someone wants is to know when they can put the kettle back on or get in the shower. Yesterday, the Under-Secretary of State for Environment, Food and Rural Affairs, the hon. Member for Coventry East (Mary Creagh), who has worked extremely hard with the Minister on this matter, instructed that MPs be given two-hourly direct updates. That has not happened. She also instructed that a water station should be opened in Loose in my constituency, where over 2,000 people have been without water. That has also not happened. South East Water is not fit for purpose. Its leadership team is inadequate. It is out of its depth. I hope the Minister agrees that serious changes must be made, including the removal of the CEO, David Hinton.

[Emma Hardy]

I completely share the hon. Lady’s outrage. When communication was specifically requested by my hon. Friend the Under-Secretary, we asked for that information to be made available to Members of Parliament. A bottled water station was requested—it beggars belief, to be honest. As I have said, Ofwat and the Drinking Water Inspectorate will be looking into this matter. I will be reflecting seriously on the information and reports that both organisations give me.