Cyber-bullying

Helen Goodman Excerpts

Tuesday 3rd December 2013 Commons Chamber

[Mr Vaizey]

All schools will have to have a protection policy in place and they will be subject to Ofsted inspections. My hon. Friend’s intervention gives me an opportunity to say what a fantastic job he did as children’s Minister. One reason why I have such respect for his remarks is because he is one of those former Ministers who has maintained an interest in the policy in which he was so intimately involved, and he continues to make important interventions in our debates.

The Education Act 2011 strengthened schools’ powers—a specific Government intervention in this area—so that teachers can now impose same-day detention, use reasonable force to protect children from harm and have the power to search for and delete images or files that they think are inappropriate. Schools do not exist in a vacuum. Sometimes the rhetoric is such that we almost pass on to schools the responsibility for sorting out all society’s ills. Schools have to work with parents, and parents have to be participants and allies in the work to combat cyber-bullying. Schools need to work with parents to make it clear that no one will tolerate any kind of bullying, and to ensure that parents are aware of the procedures to follow if they believe their child is being bullied. Schools should investigate and act on all reports.

Making parents aware of what they can do to keep children safe online is also important. I am pleased that, as part of our work to protect children from inappropriate content online, the main internet service providers have come together and formed an alliance to carry out a large-scale internet safety awareness campaign for parents. I understand that that will have a budget of approximately £25 million per year for the next three years and will include signposting to further sources of help and advice. I have said to the ISPs on many occasions that while it might be helpful to them in a competitive environment to offer new and up-to-date tools to parents to keep their children safe online, they must also work together as one. They have the experience, they know their customers, they have the highly paid marketing directors and they have the relationships with the advertising agencies and so on to work together as one for the common good to put forward this message. I am pleased we have got this deal with them.

[Helen Goodman (Bishop Auckland) (Lab)]

I am pleased to hear the news about the campaign. Will the Minister clarify whether that will be £25 million per year for three years, or £25 million over three years?

[Mr Vaizey]

I am so sorry. I misspoke because of what was written in my speech. I now understand that it is £25 million over three years. I thank the hon. Lady for correcting me, and I will double and triple check that.

A range of agencies and organisations have a role in preventing and responding to bullying: local authorities, local safeguarding children boards, law enforcement, schools, parents and the internet industry. Drawing on the breadth of expertise available, the Government are supporting a number of specific initiatives. For example, we are providing four organisations—I think this figure is correct—with more than £4 million in total over two years from spring 2013. [Interruption.] I am assured that that is correct. We are giving £800,000 to the Diana Award to identify and train 10,000 pupils as anti-bullying ambassadors. We are giving £250,000 to Kidscape to work in nine of London’s most economically deprived boroughs to train primary school professionals to deliver preventive and remedial strategies. We are giving £1.5 million to BeatBullying to train 3,500 11 to 17-year-olds over two years as cyber-mentors, and we are giving £1.5 million to the National Children’s Bureau consortium to focus on bullied children and young people with special educational needs and/or disabilities, to work with 900 schools, parents, carers and school staff to reduce bullying and its impact when it occurs.

I have spoken for some time in this short debate on a subject that is important and wide-ranging. I reiterate how welcome the debate is, and how judicious the opening remarks were from the hon. Member for Upper Bann. Building on the work of the UKCCIS—in its time, a relatively unique organisation, bringing together a range of stakeholders, and it remains the forum to debate many of the key issues—the Government have developed a range of measures, such as important legislation to give teachers powers to intervene in cyber-bullying and a campaign to work with ISPs to ensure that we can educate parents. I urge hon. Members to engage with social media on their procedures and thoughts. I look forward to hearing the rest of the debate and to my hon. Friend the Minister when he sums up.

--- Later in debate ---

[Helen Goodman (Bishop Auckland) (Lab)]

It is a pleasure to follow the hon. Member for Pudsey (Stuart Andrew), who made a heartfelt speech. I congratulate the hon. Member for Upper Bann (David Simpson) on initiating this important and timely debate. We need to pay more attention to this problem, so I am grateful to him.

Members have spoken about the exaggerated behaviour seen on the internet, and we need to pay more attention to that. Bullying on the net and on social media is clearly not like bullying in the playground, and for a number of reasons. The Minister might want to do some research into the factors that change people’s behaviour and into how their behaviour changes.

Anonymity is clearly a big problem in this regard. When talking about crime on the net more generally, we have considered whether it might be possible—I believe that it is—to make a clearer connection between a person’s identity on the net and their identity in the real world. Tackling that problem is central to tackling many of the problems we have on the net. The behaviour of young people, in particular, on the net can become exaggerated partly because there is no feedback, so they do not need to face the person they are bullying or to see the consequences. That is clearly part of the problem.

I do not wish to suggest that there is a problem with young people only, because I think that people’s behaviour in general shifts with technology. If I was to say quietly to the Minister in a private place that I was going to tell him something that I did not want him to repeat, I am sure that he would respect that. If I was to write him a personal letter, it might be put in a box in his office and would not be published all over the media. However, if I was to send something by e-mail, it could immediately be broadcast nationally and internationally. We had such an incident in my constituency, when someone took a memory stick containing mental health records out of an office and managed to lose it. That is because people’s attitudes to other people are distanced by the technology, and we need to understand that more. We need to look at the work that has been done by Professor Susan Greenfield on changes that take place in the brain when people use technology, because there is clearly a profound change.

We are looking for a strategy that cuts across different Departments and arenas. There has been a lot of discussion about the role of schools, which clearly is important. I would like the Minister to clarify whether the learning that the Government are putting into the curriculum will be in the IT part or in the personal, social, health and economic education part. The Opposition think that it really needs to be part of PSHE, because this is about responsibility and relationships.

I commend to the Minister work that I saw a couple of months ago in Denmark, where people have made curriculum materials to be used by parents and children, who are already doing so in after-school classes. Virtually every Member has said how important it is to involve families in this, because parents need support and help. Again, we can learn from the experience of other countries.

Another aspect that has emerged is the disappointment that people have experienced when they have complained to the industry or to public sector professionals and the police. Another strand of any intelligence strategy must surely involve proper training for the professionals—the police, the courts and the social workers, as well as school teachers.

The Minister said that 900 schools will be reached through the charitable work that is being supported. I very much hope that this is not going to be, as it sounded, slightly London-centric. Although 900 schools sounds like quite a lot, there are 23,000 schools in this country. As the hon. Member for East Worthing and Shoreham (Tim Loughton) said, we do not want a postcode lottery.

The hon. Member for South Antrim (Dr McCrea) spoke about the responsibilities of parents and pointed out that many parents are irresponsible. Unfortunately, adults—parents—are using the net to abuse their own children. This just shows the depths that people can plumb and the complexity of dealing with these problems.

The hon. Member for East Worthing and Shoreham spoke about the inadequate response—that is the politest thing one could say about it—that he received from Google after he had contacted it. Indeed, when Google directed me to what it thought was its excellent advice about young people meeting in the real world people they had met online, I was quite surprised to see that it was a cartoon advising them that if they did so, it should be in a public place. As a piece of advice to young people, that is worse than pitiful. It is very important to get the industry up to speed on all this, as the Minister said, and to take an international, as well as a national, approach.

Hon. Members have noted that the majority of young people now accept cyber-bullying as part of everyday life, as do their parents. According to the Anti-Bullying Alliance, 40% of parents and 44% of teachers said in a survey that they do not know how to deal with cyber-bullying. I hope that the Government are going to tell us that they do know how to deal with it and that they will engage more energetically with our European colleagues.

In August 2013, Hannah Smith killed herself following a series of abusive messages on the social media site, Ask.fm, which is hosted in Latvia and has been linked to four suicides in this country and Ireland since 2010. When this happened in Ireland, the Irish Government got in touch with Ask.fm. Unfortunately, the Government in London did not do so. I went to a meeting with the Latvian ambassador. Given international hosting and the international movement of messages, it is vital that the Government up their game in tackling this with our European colleagues.

As hon. Members have pointed out, the internet has great potential for learning and exploration, but if it is to be safe, it cannot be lawless. The National Society for the Prevention of Cruelty to Children believes that one in five children is bullied online. Everybody has a responsibility to put an end to this, so I still do not understand why the Prime Minister’s summer announcements about child online safety contained nothing about safeguarding children on social media, or why the Secretary of State for Culture, Media and Sport did not include it in her action list following her conference with the industry. I am grateful to the Under-Secretary of State for Culture, Media and Sport, the hon. Member for Wantage (Mr Vaizey) for offering to arrange a meeting with the industry and I want to take him up on it, because I think we can do more.

I would be grateful if Ministers could look into a couple of legal points. First, is the existing legal framework adequate? Are the Protection from Harassment Act 1997, the Malicious Communications Act 1988 and the Telecommunications Act 1984 specific enough to deal properly with cyber-bullying? It is clear that the activity is growing, so if there is a loophole, it needs to be filled. A systematic look at the legal provisions is essential.

Secondly, it would be helpful to look at what obligations social media have to respond quickly and substantively to complaints about cyber-bullying. The hon. Member for East Worthing and Shoreham made a lot of intelligent points about this. He said that there need to be consequences for the individual. I think we also need to consider consequences for the industry if it has not set up proper systems on its websites so that people can press panic buttons and the perpetrators can be found and dealt with. It is clear, as the hon. Gentleman has said, that the industry is completely happy to devote a lot of time, energy and money to gaining customers and increasing its profits, but the tempo is much slower when it comes to protecting vulnerable young people. That is simply not acceptable.

For example, Facebook has an age limit of 13, but it wishes to expose those young people to everything that is available to adults on the internet. That is completely irresponsible. The age limit of 13 was set up because it fits with Californian law. It does not fit with English law. This country has no system for telling whether somebody is 12, 13 or 14. Either Facebook must change its model and treat 13-year-olds as minors, or it must raise the age level at which people can access it. It cannot have it both ways. It cannot encourage children and young people into its site and then treat it as an adult space.

I believe that Ministers can do many things in schools, with families and by looking at the legal framework.