Oral Answers to Questions

Debate between Heidi Alexander and Mark Hoban

Monday 1st July 2013 Commons Chamber

[Mr Hoban]

Under previous schemes, money was paid upfront to providers without much attention being paid to whether people got jobs and work. Under this scheme, the interests of taxpayers, the unemployed and providers are closely aligned, because providers get paid only if they get people into work for six months.

[Heidi Alexander (Lewisham East) (Lab)]

8. If he will take steps to ensure that work capability assessments better meet the needs of people with mental health problems.

[The Minister of State, Department for Work and Pensions (Mr Mark Hoban)]

We recognise the challenges in accurately assessing people with mental health conditions, and the potential vulnerability of such claimants. The previous Government built safeguards into the work capability assessment. We have introduced further improvements to ensure the process deals with people with mental health conditions fairly and accurately.

[Heidi Alexander]

In recent months, I have been in contact with a number of constituents with mental health conditions who tell me that the work capability assessment fails to recognise the nature and severity of their problems. In the light of the recent court case in which it was ruled that the current assessment process discriminates against those with mental health problems and autism, will the Minister stop the transfer of people with mental health conditions from incapacity benefit to employment and support allowance until the system is fixed for that group?

[Mr Hoban]

It is important to ensure that we get the right support in place for people. Not long after ESA was introduced under the previous Government, 33% of people with a mental health condition received the support allowance, but under this Government the figure has increased to 43%, so more people are getting the right support as a consequence of this assessment.

Work Capability Assessments

Debate between Heidi Alexander and Mark Hoban

Wednesday 12th June 2013 Commons Chamber

[Mr Hoban]

The volume of people going through the WCA on a monthly basis is significant—I believe that 100,000 claims are made for ESA every month—so it will not take long to find out the take-up rate, although we need to make sure that the pilot has the right amount of time to gather sufficient evidence. Earlier the hon. Lady was arguing in favour of a shorter pilot and now she is potentially arguing for a longer pilot in order to get the evaluation right, but she makes an important point.

In addition to the letter I mentioned, the Department has recently provided more information about the audio-recording facility on the “Inside Government” section of the gov.uk website. By ensuring that more people are aware of the facility we will get a much better picture of how many people are applying for an audio recording and a better assessment of the level of demand. The hon. Lady rightly made the point that we do need to understand what the demand actually is.

In the past, the Department has asked Atos Healthcare to apply a processing safeguard whereby requests for audio-recorded assessments should be accommodated within four weeks, and where that was not possible, the assessment should go ahead without a recording. However, during the remainder of the evaluation period, to help ensure that claimant expectation can be met, the four-week safeguard for requesting audio-recorded assessments has been removed. That will enable us to gather a fuller picture of demand and capacity, in order to inform a full and robust evaluation.

To conclude, we are continuing to evaluate the costs and benefits of the current approach, and will await the results of a further evaluation during the summer before making a further decision on the future of this service and how it can improve the WCA.

[Heidi Alexander]

rose—

[Mr Hoban]

I just want to finish these remarks.

Although I acknowledge the increase in audio recording and potentially the recommendation of Professor Harrington on this matter, we also need properly to evaluate the cost and benefits of the extension of recording. We are doing just that. By raising awareness of the service we will be able to gauge demand, assess usage of the recordings by claimants and tribunals—it is important to understand where tribunals want to see transcripts of recordings—and evaluate the wider impact on quality.

As a word of caution, I say that the original evaluation demonstrates a reasonable level of interest from claimants but a low level of take-up of the actual recordings and no impact on quality. I am determined, as I have made clear in debates in this House since I took on this role, to improve the WCA, but I am prepared to do so only where the benefits are demonstrable.

Question put and agreed to.