Asked by: Harriet Harman (Labour - Camberwell and Peckham)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what the average sum of compensation to passengers using Southern Railway's Metro line has been as a result of recent disruption to rail services at London Bridge station.
Answered by Claire Perry
The Department does not hold the information requested. However, we will continue to push operators to ensure passengers are aware of compensation arrangements and claim where entitled to do so under the Delay/Repay scheme as set out on the operators’ websites:
http://www.thameslinkrailway.com/contact-us/delay-repay/
https://www.southernrailway.com/your-journey/customer-services/delay-repay/delay-repay-form
http://www.southeasternrailway.co.uk/contact/delay-repay/
Asked by: Harriet Harman (Labour - Camberwell and Peckham)
Question to the Department for Transport:
To ask the Secretary of State for Transport, how many passengers using Southern Railway's Metro line have been compensated as a result of recent disruptions to rail services at London Bridge.
Answered by Claire Perry
The Department does not hold the information requested. However, we will continue to push operators to ensure passengers are aware of compensation arrangements and claim where entitled to do so under the Delay/Repay scheme as set out on the operators’ websites:
http://www.thameslinkrailway.com/contact-us/delay-repay/
https://www.southernrailway.com/your-journey/customer-services/delay-repay/delay-repay-form
http://www.southeasternrailway.co.uk/contact/delay-repay/
Asked by: Harriet Harman (Labour - Camberwell and Peckham)
Question to the Department for Transport:
To ask the Secretary of State for Transport, which stations on Southern Railway's Metro line have lost services as a result of emergency changes to the timetable announced on 16 March 2015.
Answered by Claire Perry
The timetable changes announced on 16th March did not result in any Metro stations losing services.
However, the 16.36, 17.06, 17.38, 18.06 and 18.36 London Bridge to West Croydon services and the 17.12, 17.42 and 18.13 West Croydon to London Bridge services that were removed from the timetable on Wednesday 7 January 2015 have not been reinstated. This affects the following stations:
New Cross Gate
Brockley
Honor Oak Park
Forest Hill
Sydenham
Penge West
Anerley
Norwood Junction
West Croydon
Asked by: Harriet Harman (Labour - Camberwell and Peckham)
Question to the Department for Transport:
To ask the Secretary of State for Transport, if he will review compensation arrangements for passengers using Southern Railway's Metro line who have been affected by the recent disruption to rail services at London Bridge station.
Answered by Claire Perry
I have previously set out that I am considering the case but I cannot make any guarantees at this point. To provide additional compensation above Passenger’s Charter arrangements to passengers would place a large additional financial burden on this and future major projects which would in turn increase the cost to taxpayers.
Asked by: Harriet Harman (Labour - Camberwell and Peckham)
Question to the Department for Transport:
To ask the Secretary of State for Transport, how many passengers have been compensated for the recent disruption to rail services at London Bridge; and what the average such payment has been.
Answered by Claire Perry
The Department does not hold the information requested. However, we will continue to push operators to ensure passengers are aware of compensation arrangements and claim where entitled to do so under the Delay/Repay scheme, as set out on train operators’ websites:
http://www.thameslinkrailway.com/contact-us/delay-repay/
https://www.southernrailway.com/your-journey/customer-services/delay-repay/delay-repay-form
http://www.southeasternrailway.co.uk/contact/delay-repay/
Asked by: Harriet Harman (Labour - Camberwell and Peckham)
Question to the Department for Transport:
To ask the Secretary of State for Transport, if he will review compensation for passengers affected by the recent disruption to rail services at London Bridge.
Answered by Claire Perry
I have previously set out that I am considering the case but I cannot make any guarantees at this point. To provide additional compensation above Passenger’s Charter arrangements to passengers would place a large additional financial burden on this and future major projects which would in turn increase the cost to taxpayers.
Asked by: Harriet Harman (Labour - Camberwell and Peckham)
Question to the Department for Transport:
To ask the Secretary of State for Transport, for how long he expects the disruption to rail services at London Bridge to continue.
Answered by Claire Perry
I have made it clear that the recent disruption is unacceptable. While London Bridge will operate with a reduced capacity for trains until the redevelopment works are complete in early 2018, I expect Network Rail and the operators to deliver a reliable service to passengers. I will be closely monitoring their performance and will not hesitate to call them to account if required.
Asked by: Harriet Harman (Labour - Camberwell and Peckham)
Question to the Department for Transport:
To ask the Secretary of State for Transport, when he next plans to meet (a) Network Rail and (b) Southern Railway to discuss the recent disruption to rail services at London Bridge station.
Answered by Claire Perry
Ministers and senior officials are in regular contact, and have regular meetings with both organisations with regard to the disruption being experienced at London Bridge.