Asked by: Harriet Cross (Conservative - Gordon and Buchan)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what is HM Revenue and Customs' average time for processing income tax rebate claims.
Answered by Dan Tomlinson - Exchequer Secretary (HM Treasury)
HMRC recognise that repayments are important for customers. They prioritise them and work hard to ensure they are processed as quickly and securely as possible.
HMRC balance the provision of prompt payments to eligible customers with effective revenue protection from fraudsters.
They continue to invest in automation and to review their internal processes to ensure repayments are issued as quickly as possible.
HMRC also understands the importance of keeping the customer, and where appropriate the customer’s representative informed of progress, and are exploring ways of doing that more effectively.
In the meantime, HMRC’s online ‘Where’s My Reply’ tool can help customers understand when they can expect to receive a response.
HMRC does not produce one overall average processing time across all Income Tax repayment routes, because timings differ depending on the repayment type and checks required.
HMRC does not hold a single consolidated measure of outstanding Income Tax repayment claims across all channels, and producing a comprehensive breakdown by the age bands requested would require manual collation from multiple systems. Gathering this data would exceed the cost threshold for answering parliamentary questions.
The majority of Income tax repayment claims are for PAYE and Self Assessment (SA) customers. There are several triggers for PAYE and SA repayments, but for those which involve the customer submitting a claim, these are treated as priority post. HMRC have an agreed and published service standard to clear 80% of priority post within 15 working days of receipt. HMRC’s correspondence performance has improved from 68.2% in April 2025 to 87.8% in November 2025. They publish regular updates on their performance at: www.gov.uk/government/collections/hmrc-quarterly-performance-updates
Asked by: Harriet Cross (Conservative - Gordon and Buchan)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what assessment she has made of the effectiveness of HM Revenue and Customs' processes for ensuring income tax rebate claims are processed on time; and what steps she has taken to reduce the backlog of unprocessed income tax rebate claims.
Answered by Dan Tomlinson - Exchequer Secretary (HM Treasury)
HMRC recognise that repayments are important for customers. They prioritise them and work hard to ensure they are processed as quickly and securely as possible.
HMRC balance the provision of prompt payments to eligible customers with effective revenue protection from fraudsters.
They continue to invest in automation and to review their internal processes to ensure repayments are issued as quickly as possible.
HMRC also understands the importance of keeping the customer, and where appropriate the customer’s representative informed of progress, and are exploring ways of doing that more effectively.
In the meantime, HMRC’s online ‘Where’s My Reply’ tool can help customers understand when they can expect to receive a response.
HMRC does not produce one overall average processing time across all Income Tax repayment routes, because timings differ depending on the repayment type and checks required.
HMRC does not hold a single consolidated measure of outstanding Income Tax repayment claims across all channels, and producing a comprehensive breakdown by the age bands requested would require manual collation from multiple systems. Gathering this data would exceed the cost threshold for answering parliamentary questions.
The majority of Income tax repayment claims are for PAYE and Self Assessment (SA) customers. There are several triggers for PAYE and SA repayments, but for those which involve the customer submitting a claim, these are treated as priority post. HMRC have an agreed and published service standard to clear 80% of priority post within 15 working days of receipt. HMRC’s correspondence performance has improved from 68.2% in April 2025 to 87.8% in November 2025. They publish regular updates on their performance at: www.gov.uk/government/collections/hmrc-quarterly-performance-updates
Asked by: Harriet Cross (Conservative - Gordon and Buchan)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, how many outstanding income tax rebate claims does HM Revenue and Customs have; and how many of these claims have been outstanding for more than (a) one month, (b) three months, (c) six months and (d) 12 months.
Answered by Dan Tomlinson - Exchequer Secretary (HM Treasury)
HMRC recognise that repayments are important for customers. They prioritise them and work hard to ensure they are processed as quickly and securely as possible.
HMRC balance the provision of prompt payments to eligible customers with effective revenue protection from fraudsters.
They continue to invest in automation and to review their internal processes to ensure repayments are issued as quickly as possible.
HMRC also understands the importance of keeping the customer, and where appropriate the customer’s representative informed of progress, and are exploring ways of doing that more effectively.
In the meantime, HMRC’s online ‘Where’s My Reply’ tool can help customers understand when they can expect to receive a response.
HMRC does not produce one overall average processing time across all Income Tax repayment routes, because timings differ depending on the repayment type and checks required.
HMRC does not hold a single consolidated measure of outstanding Income Tax repayment claims across all channels, and producing a comprehensive breakdown by the age bands requested would require manual collation from multiple systems. Gathering this data would exceed the cost threshold for answering parliamentary questions.
The majority of Income tax repayment claims are for PAYE and Self Assessment (SA) customers. There are several triggers for PAYE and SA repayments, but for those which involve the customer submitting a claim, these are treated as priority post. HMRC have an agreed and published service standard to clear 80% of priority post within 15 working days of receipt. HMRC’s correspondence performance has improved from 68.2% in April 2025 to 87.8% in November 2025. They publish regular updates on their performance at: www.gov.uk/government/collections/hmrc-quarterly-performance-updates
Asked by: Harriet Cross (Conservative - Gordon and Buchan)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what recent discussions he has had with his EU counterparts on future trade agreements.
Answered by Nick Thomas-Symonds - Paymaster General and Minister for the Cabinet Office
Following the UK-EU Summit, we have started negotiations on a food and drink agreement, linking our Emissions Trading Schemes (ETS) and we have concluded exploratory talks on an electricity agreement. While the Government is focused on delivering these negotiations, future summits will provide us with opportunities to strengthen our relationship further.
Asked by: Harriet Cross (Conservative - Gordon and Buchan)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, whether she considered the recommendation on assessing the potential effect of Electric Vehicle Excise Duty on high-mileage drivers, including those in rural communities from the Transport Committee's report of January 2022 on Road Pricing when developing proposals for that duty.
Answered by Dan Tomlinson - Exchequer Secretary (HM Treasury)
As announced at Budget 2025, the Government is introducing Electric Vehicle Excise Duty (eVED) from April 2028, a new mileage charge for electric and plug-in hybrid cars, recognising that electric vehicles (EVs) contribute to congestion and wear and tear on the roads but pay no equivalent to fuel duty.
When eVED takes effect in April 2028, eVED rates will be set at 3p per mile for electric vehicles, which is half the equivalent fuel duty rate paid by the average petrol/diesel driver, ensuring that driving an electric vehicle continues to be an attractive choice for consumers. A reduced rate will apply for plug-in hybrid cars.
The eVED consultation provides further detail on how eVED will work and seeks views on its implementation. The consultation is available at GOV.UK: https://www.gov.uk/government/consultations/consultation-on-the-introduction-of-electric-vehicle-excise-duty-eved.
Asked by: Harriet Cross (Conservative - Gordon and Buchan)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, whether she has made a comparative assessment of the impact of Electric Vehicle Excise Duty on (a) rural and (b) urban motorists.
Answered by Dan Tomlinson - Exchequer Secretary (HM Treasury)
As announced at Budget 2025, the Government is introducing Electric Vehicle Excise Duty (eVED) from April 2028, a new mileage charge for electric and plug-in hybrid cars, recognising that electric vehicles (EVs) contribute to congestion and wear and tear on the roads but pay no equivalent to fuel duty.
When eVED takes effect in April 2028, eVED rates will be set at 3p per mile for electric vehicles, which is half the equivalent fuel duty rate paid by the average petrol/diesel driver, ensuring that driving an electric vehicle continues to be an attractive choice for consumers. A reduced rate will apply for plug-in hybrid cars.
The eVED consultation provides further detail on how eVED will work and seeks views on its implementation. The consultation is available at GOV.UK: https://www.gov.uk/government/consultations/consultation-on-the-introduction-of-electric-vehicle-excise-duty-eved.
Asked by: Harriet Cross (Conservative - Gordon and Buchan)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, whether she considered the Transport Committee's report of January 2022 on Road Pricing in the course of developing proposals for Electric Vehicle Excise Duty.
Answered by Dan Tomlinson - Exchequer Secretary (HM Treasury)
As announced at Budget 2025, the Government is introducing Electric Vehicle Excise Duty (eVED) from April 2028, a new mileage charge for electric and plug-in hybrid cars, recognising that electric vehicles (EVs) contribute to congestion and wear and tear on the roads but pay no equivalent to fuel duty.
When eVED takes effect in April 2028, eVED rates will be set at 3p per mile for electric vehicles, which is half the equivalent fuel duty rate paid by the average petrol/diesel driver, ensuring that driving an electric vehicle continues to be an attractive choice for consumers. A reduced rate will apply for plug-in hybrid cars.
The eVED consultation provides further detail on how eVED will work and seeks views on its implementation. The consultation is available at GOV.UK: https://www.gov.uk/government/consultations/consultation-on-the-introduction-of-electric-vehicle-excise-duty-eved.
Asked by: Harriet Cross (Conservative - Gordon and Buchan)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, whether rural proofing was applied to the development of proposals for Electric Vehicle Excise Duty.
Answered by Dan Tomlinson - Exchequer Secretary (HM Treasury)
As announced at Budget 2025, the Government is introducing Electric Vehicle Excise Duty (eVED) from April 2028, a new mileage charge for electric and plug-in hybrid cars, recognising that electric vehicles (EVs) contribute to congestion and wear and tear on the roads but pay no equivalent to fuel duty.
When eVED takes effect in April 2028, eVED rates will be set at 3p per mile for electric vehicles, which is half the equivalent fuel duty rate paid by the average petrol/diesel driver, ensuring that driving an electric vehicle continues to be an attractive choice for consumers. A reduced rate will apply for plug-in hybrid cars.
The eVED consultation provides further detail on how eVED will work and seeks views on its implementation. The consultation is available at GOV.UK: https://www.gov.uk/government/consultations/consultation-on-the-introduction-of-electric-vehicle-excise-duty-eved.
Asked by: Harriet Cross (Conservative - Gordon and Buchan)
Question to the Department for Transport:
To ask the Secretary of State for Transport, for what reason the DVLA continues to rely on postal correspondence for medical driving licence assessments; and whether there are plans to modernise communication methods to allow applicants to communicate with the DVLA electronically, including through email or secure digital platforms.
Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)
The table below shows the average time the Driver and Vehicle Licensing Agency (DVLA) took to make a licensing decision in cases where a medical condition must be investigated:
Financial Year | Working days |
2025/26 (to end of November) | 51 |
2024/25 | 44 |
2023/24 | 56 |
The table below shows the number of medical driving licence applications that were outstanding on 3 December for the periods requested:
| More than three months | More than six months | More than nine months |
Number of cases | 72,428 | 22,600 | 2,288 |
In 2024/25, the DVLA made more than 830,000 medical licensing decisions. The DVLA aims to process all applications as quickly as possible. However, driving licence applications where a medical condition(s) must be investigated can take longer as the DVLA is often reliant on information from third parties, including medical professionals, before a licence can be issued.
The quickest way to transact with the DVLA is by using its extensive suite of online services. Drivers with diabetes, epilepsy, Parkinson’s disease, visual impairments, sleep conditions or heart conditions can renew their driving licence online.
The DVLA is focusing on delivering significant improvements to digital services for applicants with medical conditions but medical investigations vary widely in their complexity.
The DVLA is currently rolling out a new casework system which is expected to deliver significant improvements to the services provided to drivers with medical conditions. When fully implemented, this will provide improved turnaround times, increased capacity, increased automation, higher levels of digital functionality and increased digital communication. The DVLA is also planning to launch a new medical services platform which will enable more customers to transact online and will increase the use of email communication.
Applicants may be able to continue driving while their application is being processed, providing the driver can meet specific criteria. More information on this can be found at https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1180997/inf1886-can-i-drive-while-my-application-is-with-dvla.pdf
Asked by: Harriet Cross (Conservative - Gordon and Buchan)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what the average waiting time has been for the Driver and Vehicle Licensing Agency to process medical driving licence applications in each of the past three years; and what steps are being taken to reduce delays.
Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)
The table below shows the average time the Driver and Vehicle Licensing Agency (DVLA) took to make a licensing decision in cases where a medical condition must be investigated:
Financial Year | Working days |
2025/26 (to end of November) | 51 |
2024/25 | 44 |
2023/24 | 56 |
The table below shows the number of medical driving licence applications that were outstanding on 3 December for the periods requested:
| More than three months | More than six months | More than nine months |
Number of cases | 72,428 | 22,600 | 2,288 |
In 2024/25, the DVLA made more than 830,000 medical licensing decisions. The DVLA aims to process all applications as quickly as possible. However, driving licence applications where a medical condition(s) must be investigated can take longer as the DVLA is often reliant on information from third parties, including medical professionals, before a licence can be issued.
The quickest way to transact with the DVLA is by using its extensive suite of online services. Drivers with diabetes, epilepsy, Parkinson’s disease, visual impairments, sleep conditions or heart conditions can renew their driving licence online.
The DVLA is focusing on delivering significant improvements to digital services for applicants with medical conditions but medical investigations vary widely in their complexity.
The DVLA is currently rolling out a new casework system which is expected to deliver significant improvements to the services provided to drivers with medical conditions. When fully implemented, this will provide improved turnaround times, increased capacity, increased automation, higher levels of digital functionality and increased digital communication. The DVLA is also planning to launch a new medical services platform which will enable more customers to transact online and will increase the use of email communication.
Applicants may be able to continue driving while their application is being processed, providing the driver can meet specific criteria. More information on this can be found at https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1180997/inf1886-can-i-drive-while-my-application-is-with-dvla.pdf